About Sullivan Tire
Sullivan Tire & Auto Service was founded in 1955 by Bob Sullivan, and despite rapid expansion remains a family owned business to this day. Now boasting over 1,100 associates across five states, the business consists of over 60 Complete Auto Care Facilities, 14 Commercial Truck Centers and 3 Bandag Retreading manufacturing facilities. The company operates ten wholesale centers and has over 160,000 square feet of warehouse space and stocks every major tire brand.
Challenge
Sullivan Tire & Auto Service had historically used a DOS-based system to manage their business operations. However, as time went on and the company expanded in size, it became increasingly apparent that this legacy system was no longer suitable for a modern enterprise of its size. "We had our old DOS system for over 20 years" recalls Joseph Zaccheo, CFO of Sullivan Tire & Auto Service. "The old system certainly gave us our money's worth, but we knew we needed to upgrade to modern technology. We wanted to improve the experience for our customers, and the only way to do this was to look for a better solution and make the switch..."
Solution
"We were looking for a modern, state-of-the-art, Windows-based system" said Joe. "The X and Y generations have grown up on Windows technology and it is easier to train new employees on a Windows based platform; a huge time-saver considering our rapid growth. As far as functionality was concerned, we needed something that had integrated parts, labor lookup and factory scheduled maintenance data embedded into the system."
