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Management Team

Ian Bendelow – Chief Executive Officer

Ian has 30 years’ experience of IT and enterprise resource planning solutions, over 25 years working with the company's portfolio of solutions, services and clients. His career developed from customer-facing roles in support, training and consultancy to executive positions in sales, international business development and other commercial functions. For some 15 years Ian has been General Manager and CEO of KCS leading Kerridge Commercial Systems (KCS) strategy for growth.

Heather Preu – Chief Executive Officer KCS & MAM North America

With over 20 years’ experience in Global Enterprise Software and Technology Solutions, Heather will take full responsibility for all KCS operations in the USA and Canada, including MAM and KCS (previously known as Dancik and Mincron). Her career developed from customer-facing roles in Sales progressing to executive roles including VP, SVP and GM roles in Sales, Go To Market Strategy & Enablement, most recently holding global leadership roles at IBM and Infor. Heather is passionate about delivering world class solutions and support to our customers by leveraging powerful, intuitive solutions that allow our customers to quickly and competitively meet their business needs.

Graham Dobbs – Managing Director, Rental Division

Graham has been involved in the rental industry since 1987, working in equipment rental companies for 13 years before being drawn to IT Software solutions and joining the leading rental software provider in 2000. His career developed from project management to operations director moving to sales director before becoming the MD for the rental software business. Based in UK but with responsibility for global rental solutions, Graham has successfully driven global growth in UK, Netherlands & Europe as well as Australia and USA. With a passion for all that is rental, Graham sees his role as ensuring we continue to deliver market leading solutions and services to equipment rental customers to keep them one step ahead of their competition.

David Liddle – President of Research & Development

David has been responsible for Product Management & the Development teams within Kerridge Commercial Systems since 2003. Prior to joining, David held a number of senior IT positions within the Distribution/Merchant industry. His balance of experience between being both a user, and a provider of ERP systems, ensures that the continued investment in product development is focused towards customer base needs and requirements.

Nigel Bedford – Chief Financial Officer

Nigel is a Chartered Accountant with 25 years’ experience, both in the Big 4 accountancy firms and as a CFO in the software and IT sector. Nigel has worked alongside Ian since the start of Kerridge Commercial Systems Limited, which was established in 2010, and has particular experience of working in private equity invested businesses and managing those businesses through high growth periods. 

Des Nangle – President – Business Development

Des, has been responsible for growth of Kerridge Commercial Systems (KCS) in South Africa since 1999. He is one of the founding members of the Exec team that founded Kerridge Commercial Systems Limited back in 2010. As a growing / acquisitive business, Des’s knowledge and skills will be put to use assisting the global sales teams in attracting and winning new customers around the globe.

Martin Turbitt – Chief Technical Officer

Martin has been working within Managed Services: Network, Data Center and Cloud services since 2000. Responsible for Strategy, Design and Operations in a number of UK Service Providers over a 13-year period. His extensive knowledge and experience allows Kerridge Commercial Systems to adopt cloud strategies and partnerships into our portfolio, which means our customers can out-source their ERP solutions in a safe and secure eco system.

Chris Owen – Chief Support Officer

Chris Owen joined Kerridge Commercial Systems as Chief Support Officer in July 2018, with over 20 years of experience in tier one multinational software company support. Before joining KCS, he was responsible for 'Customer Success - Global Delivery' at the world’s largest supply chain software company. Chris is based at the KCS HQ in Hungerford but works across our global network of support centres, leading nearly 250 associates that make up the global support team. Chris’s extensive experience in the implementation of the latest support techniques and other industry best practice is helping to deliver higher net promoter scores, more comprehensive knowledgebase resources and faster times to resolution at KCS. Chris is a Chartered IT Professional, registered with the British Computer Society.

Carolyn Adams - Chief People Officer

Carolyn Adams serves as the Chief People Officer at Kerridge Commercial Systems. In this role, Carolyn drives the human capital strategy including recruitment, employee development, integration planning and team engagement. Prior to joining Kerridge Commercial Systems in 2014, she held leadership positions in financial, software and non-profit organizations. Carolyn holds a degree in Business Management/Accounting and is a certified Global Professional in Human Resources (GPHR).

Tom Rossman – Senior Vice President of Finance, North America

Tom joins KCS following an extensive career in technology, having spent the past 20 years working in computer software and hardware. Most recently, Tom worked with Global Controller at Scala, Inc – a digital signage software provider. Prior to this, he served as a Controller at Neoware Inc – a rapidly-growing and acquisition-focused computer hardware provider. Reporting to Group Finance Director James Thorne, Tom is responsible for the financial operations of the KCS North American business units, including KCS (formerly known as Dancik and Mincron) and MAM Software.

Steve Monroe – Senior Vice President of Sales, North America

Steve brings 25 years of experience in sales, business process management, ERP and technology solutions to the role. He has an extensive academic and professional background in these areas, and has previously worked at Dassault Systèmes, which includes the IQMS, GE Digital and Meridium brands. Reporting to NA Chief Executive Officer Heather Preu, Steve is based in the Chicago area where he oversees all the KCS North American sales groups, including MAM Software.

Robin Darnell – Senior Vice President of Operations, North America

Robin joined MAM Software (UK) in 1990 as a System Engineer and shortly moved into application support. He spent 10 years taking on increasingly responsible positions, team leading a growing number of technicians. In 2003, Robin was promoted to the Management Team creating the Support Services Department. In 2013, Robin was promoted to Operations Director and in 2018 became VP of Group Operations across MAM USA and MAM UK. With the acquisition of MAM by KCS in 2019, Robin was given the opportunity to expand his reach beyond MAM and was promoted to Senior VP of Operations across North America. Reporting to NA Chief Executive Office Heather Preu, Robin is responsible for all operations of the KCS North American business units, including MAM Software.


FUSION19 Customer Conference Video

Customer Conference 2019 Video

FUSION19 was full of networking, learning opportunities and fun with our North America customers.