Meet our leadership team
Learn more about the highly experienced team that guides our vision, shapes our strategy, and inspires our people to enable us to deliver innovative and comprehensive business solutions for the distributive trades.
Our team of experts leads the business worldwide.
The members of our leadership team provide a depth of industry experience and business management skills that are fundamental to the success of our business and those of our customers.
Ian Bendelow
Chief Executive Officer
Ian has 30 years of experience in IT and enterprise resource planning solutions and over 25 years working with the company's portfolio of solutions, services, and clients. His career developed from customer-facing roles in support, training, and consultancy to executive positions in sales, international business development, and other commercial functions. For some 15 years, Ian has been General Manager and CEO of KCS, leading Kerridge Commercial Systems (KCS) strategy for growth.
Heather Preu
Chief Executive Officer KCS North America
With over 20 years of experience in global enterprise software and technology solutions, Heather has full responsibility for KCS Corporation in the USA and Canada. Her career developed from customer-facing roles in sales, progressing to executive positions including VP, SVP, and GM roles in sales, go-to-market strategy & enablement, most recently holding global leadership roles at IBM and Infor. Heather is passionate about delivering world-class solutions and support to our customers by leveraging powerful, intuitive solutions that allow them to quickly and competitively meet their business needs.
Graham Dobbs
Managing Director, Rental Division
Graham has been involved in the rental industry since 1987, working in equipment rental companies for 13 years before being drawn to IT Software solutions and joining the leading rental software provider in 2000. His career developed from project management to operations director and sales director before becoming the MD for the rental software business. Based in the UK but responsible for global rental solutions, Graham has successfully driven global growth in UK, Netherlands & Europe as well as Australia and USA. With a passion for all that is rental, Graham sees his role as ensuring we continue to deliver market-leading solutions and services to equipment rental customers to keep them one step ahead of their competition.
David Liddle
President of Research & Development
David has been responsible for product management & the development teams within Kerridge Commercial Systems since 2003. Before joining, David held several senior IT positions within the distribution/merchant industry. His balance of experience between being a user and a provider of ERP systems ensures that the continued investment in product development is focussed on customer base needs and requirements.
Nigel Bedford
Chief Financial Officer
Nigel is a chartered accountant with 25 years of experience in the 'big four' accountancy firms and as a CFO in the software and IT sector. Nigel has worked alongside Ian since the start of Kerridge Commercial Systems Limited, which was established in 2010. He has experience working in private equity-invested businesses and managing businesses through high-growth periods.
Des Nangle
President – Business Development
Des has been responsible for the growth of Kerridge Commercial Systems (KCS) in South Africa since 1999. He is one of the founding members of the executive team that founded Kerridge Commercial Systems Limited in 2010. As a growing and acquisitive business, Des's knowledge and skills assist the global sales teams in attracting and winning new customers around the globe.
Anders Paulcén
Chief Executive Officer Nordics
Anders has over 30 years' experience in building successful applications for the tyre trade in northern Europe. Anders joined KCS in 2023 with the acquisition of Compilator, a company he founded more than 25 years ago and since then developed into the market leader in the Nordics. Anders see his role as growing KCS' presence in the Nordics as well as supporting the roll-out of tyre trade solutions in the rest of the Group.
Chris Owen
Chief Support Officer
Chris Owen joined Kerridge Commercial Systems as Chief Support Officer in July 2018, with over 20 years of experience in tier-one multinational software company support. Before joining KCS, he was responsible for 'Customer Success - Global Delivery' at the world's largest supply chain software company. Chris is based at the KCS HQ in Hungerford but works across our global network of support centers, leading nearly 250 associates that make up the international support team. Chris's extensive experience in implementing the latest support techniques and other industry best practices is helping to deliver higher net promoter scores, more comprehensive knowledgebase resources, and faster times to resolution at KCS. Chris is a Chartered IT Professional registered with the British Computer Society.
Carolyn Adams
Chief People Officer
Carolyn Adams serves as the Chief People Officer at Kerridge Commercial Systems. Carolyn drives the human capital strategy in this role, including recruitment, employee development, integration planning, and team engagement. Before joining Kerridge Commercial Systems in 2014, she held leadership positions in financial, software, and non-profit organizations. Carolyn has a Business Management/Accounting degree and is a certified Global Professional in Human Resources (GPHR).
Steve Monroe
Senior Vice President of Sales, North America
Steve brings 25 years of experience in sales, business process management, ERP, and technology solutions to the role. In addition, he has an extensive academic and professional background in these areas. Steve has previously worked at Dassault Systèmes, the IQMS brand, and GE Digital's Meridium brands. Reporting to NA Chief Executive Officer Heather Preu, Steve is based in the Chicago area, where he oversees all the KCS North American sales groups, including MAM Software.
Robin Darnell
Senior Vice President of Operations, North America
Robin joined MAM Software (UK) in 1990 as a System Engineer and shortly moved into application support. He spent ten years taking on increasingly responsible positions, team leading a growing number of technicians. In 2003, Robin was promoted to the management team, creating the Support Services Department. In 2013, Robin was promoted to Operations Director. In 2018, he became VP of Group Operations across MAM USA and MAM UK. With the acquisition of MAM by KCS in 2019, Robin was allowed to expand his reach beyond MAM and was promoted to Senior VP of Operations across North America. Reporting to NA Chief Executive Office Heather Preu, Robin is responsible for all operations of the KCS North American business units, including MAM Software.
Our passion is to provide customers with a competitive advantage in their incredibly competitive world. We do this by providing flexible, industry-specific solutions; software, technology, advice, guidance, experience and expertise built over 40 years of servicing their specific market. Great software solutions don’t happen without great people. We have the best software solutions for our market because we have the best people.
Ian Bendelow – Chief Executive Officer
About us
To design and deliver high performance, integrated ERP solutions that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
Policies
Kerridge Commercial Systems prides itself on being an equal opportunity employer and being open and transparent in respect of how we operate and do business.
Services
We deliver a range of specialist consultancy and business services that ensure our customers get the best possible return on their investment in our business management solutions.