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Success Stories

Lumber, Building & Roofing

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Haldane Fisher

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Customer: Haldane Fisher

What we did: Implemented K8

Site link: www.haldane-fisher.com

Challenge

Founded in 1946, family-owned Haldane Fisher Ltd is one of the UK’s leading independent suppliers to the construction industry. Serving the trade and general public as well as operating a lumber business, with fifteen branches in Northern Ireland, England and the Isle of Man.

Before installing K8, Haldane Fisher had several disparate systems which needed replacing. The essential requirement was for an integrated solution to control the business finances and provide improvements in management information capabilities. The company also needed a system which would enable international trading – notably for the company’s lumber import business. The Haldane Fisher K8 system has 200+ users.

Gains and benefits

  • K8 is easy and intuitive to use, for training, operators, to complete tasks quickly
  • Multiple open sessions – means quicker workflow – saves time
  • Better customer service - transaction processing and resolving queries
  • Electronic document management with online access – less search and access time
  • Operational and management reporting – for fast, informed decision making
  • Gross margin controls - profitability monitoring at transaction level
  • Complete control of lumber machining and stock – complexities simplified by K8
  • Faster stocktaking – saves time and money, fewer issues, less operational impact
  • Cross branch stock visibility and trading processes easy and quick to process
  • Fast SL and PL reconciliations - complete control – timely attention to issues
  • An excellent ROI – reduced working capital, lower interest charges
  • Future system developments and add-on opportunities
  • Business growth easily accommodated

ASL Case Study

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Kerridge Commercial Systems is a very professional organization. The experience of their consultants is not to be under-estimated.

- Mary Hannaway, IT Manager

 

Electrical Wholesalers

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Eyre and Elliston

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Customer: Eyre and Elliston

What we did: Upgraded K8

Site link: www.eyreandelliston.co.uk

Challenge

Eyre and Elliston is a major electrical distributor based in Chesterfield, with 59 branches across the UK and an extensive product range comprising 55,000 items. A Kerridge Commercial Systems customer since 1998, the company’s ‘rev7’ system was showing its age. Lacking a Windows-style interface and some key functionality, bespoke modifications had also been made to the software. In 2011, a project, led by Eyre and Elliston’ Commercial Systems Manager, David Monteith, evaluated the options available, including a comparison of K8 alongside competitive solutions. Although other systems were given serious consideration, after balancing factors such as the transferable knowledge in rev7 and data conversion management, K8 was selected.

For Kerridge CS and Eyre and Elliston, this was going be a major, technically complex project involving over 300 users. An extensive gap analysis was carried out, and special programming was identified as a pre-requisite to convert very large data files, particularly sales and purchase orders. Prior to the K8 being implemented, the company’s entire IT infrastructure also had to be upgraded and tested to ensure that it delivered the required performance.

User training formed a large part of the K8 project – a key objective was for the implementation to be seamless for both customers and suppliers. A combination of train-the-trainer, regional training centers and a cascade approach from the manager through to staff, proved its worth. In the event, minimal post go-live hand-holding was required and, based on workload assessments the company reported being around 95% efficient with their new system from day one.

The original plan was to go live earlier, but due to the exacting nature of the project, the company chose to take a prudent approach and ensure everything was fully tested and signed off before giving K8 the green light.

Gains and benefits

  • Process continuity maintained
  • Intuitive functionality
  • Faster transaction processing
  • New order margin review tools
  • New system infrastructure
  • Comprehensive EDI facilities
  • Improved management reporting
  • New electronic forms

ASL Case Study

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We now have a modern, fully integrated IT platform to help us take the business forward.

- David Monteith, Commercial Systems Manager

 

Flooring & Surfaces

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European Heritage

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Customer: European Heritage

What we did: Implemented K8

Site link: www.europeanheritage.co.uk

Challenge

European Heritage is one of the UK's leading suppliers of high-quality tiles. Renowned for its wide range of unusual stone products, the company’s range includes slate, travertine and limestone tiles from all over the world and also specializes in durable stone-effect porcelain tiling. European Heritage also sells wood flooring, wet room, and underfloor heating products.

For some time, the company had relied on manual processes. However, the existing system was not working for the business and information could not be relied upon. Guided by the Tile Association and a visit to another tile distributor, European Heritage ordered K8 and went live in April 2006. From being recommended K8, European Heritage now recommends K8 to other tile distributors.

Gains and benefits

  • Tight control of the whole business
  • Extensive functionality matches the company’s business processes
  • Adaptable and flexible system supports sales, purchasing and administration areas
  • Integrated modules – saves time, reduces errors, supports management
  • Information at the press of a button – no time wasted looking; it is accurate and up to date
  • High-quality print output – conveys and professional image to customers and adds value
  • Opportunities to progress as system knowledge grows
  • New applications and tools available to extend system value

To find out more about the solutions that we offer, please contact us today.

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K8 has made us super efficient - a huge asset to the business. We would never have achieved our current turnover without the right system to support us.

- Helen Hutchinson, Director

 

Electrical Wholesalers

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Easby Electronics

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Customer: Easby Electronics

What we did: Upgraded K8

Site link: www.easby.com

Challenge

Easby Electronics are a specialist stockist and distributor of passive electronic components, electromechanicals, connectors and discrete semiconductors. The company is a distributor and agent for more than forty leading worldwide manufacturers.

Easby Electronics has used Kerridge Systems products for more than twenty years, progressively introducing new software and additional applications as they have become available and when suited to business needs. Early on, the installation of Open Database Compliance (ODBC) for example, enabled the company to begin sending order acknowledgments direct to customers, purchase orders to suppliers and provided a direct link to the barcode labeling system. As an indication of the company’s long term IT commitment, Easby Electronics now uses K8 – citing the fully integrated CRM module as one of the main reasons for the move.

Gains and benefits

  • A successful, high quality working partner relationship
  • Fully integrated applications covering all business areas
  • System fully supports company’s commitment to meeting customer needs
  • Fully-functional integrated ecommerce facilities – boosts sales, saves time
  • The K8 GUI is intuitive for all users – efficient use of the system
  • On-going R&D for K8 – means more opportunities to progress system value

To find out more about the solutions that we offer, please contact us today.

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Our relationship with Kerridge Commercial Systems is one of our most important business alliances. Its longevity is a reflection of the quality of working relationship that we share.

- Tim Morris, Managing Director

 

Lumber, Building & Roofing

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Dale Hardware

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Customer: Dale Hardware

What we did: Implemented K8

Site link: www.dalehardware.com

Challenge

Family-owned Dale Hardware is one of the UK's leading distributors of architectural and builders hardware. The Dale brand is the preferred choice of the country's main independent builder and lumber suppliers and architectural ironmongers. The company offers internationally-sourced ironmongery as boxed items or pre-packed products.

Success and growth for Dale Hardware brought about a need for better system tools to support further expansion. Greater visibility of information and business controls were primary requirements, and there was a need to streamline processes. One of the factors which influenced the decision to install K8 was that Dale Hardware did not have to change their business to suit the system. K8 was a good fit from the start.

Gains and benefits

  • Efficient sales order processing – time savings for staff – good service for customers
  • Improved customer interaction – access information instantly
  • Man hours saved, staffing levels reduced – costs saved
  • Up-to-the minute accurate information – quicker decisions, good customer service
  • Profitability monitoring – keeping a finger on the pulse ensures tight business control
  • Exception reporting – e.g. invoice matching application, issues can be quickly resolved
  • Spreadsheet interface – flexible, smooth and simple to use
  • More management time focused on running the business
  • Opportunities to introduce new applications and functionality

To find out more about the solutions that we offer, please contact us today.

Download a Brochure

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With K8, we are now able to grow the business without automatically adding cost and compromising our customer service. Kerridge Commercial Systems delivered exactly what we were promised.

- Chris Gorse, Managing Director

 

Lumber, Building & Roofing

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Raven Roofing

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Customer: Raven Roofing

What we did: Implemented K8

Site link: ravenroofingsupplies.co.uk

IT Partnership

The relationship between Raven Roofing Supplies and Kerridge Commercial Systems (KCS) goes back to 2004 when the company started to use an early KCS trading system alongside its accountancy package.

Five years later, during which time Raven opened three new branches, director Mark Applebee said, “I’m in no doubt that the results of the past five years have been partly attributable to how well we have made use of the system and our partnership with KCS.”

Today the company operates from six sites and has completed a transformation from the original contracting firm established in 1971 to a supply only business. There are now several hundred active trade accounts and customers include local homeowners and roofing contractors, large building companies and developers as well as major builders’ merchants. 65 staff are employed across branches in Twickenham, Thatcham, Basingstoke, Hawkhurst, Swindon and Crawley. “What I’m still most proud of,” said Mark, “is the day to day relationship we have with all of our customers and suppliers, no matter what their turnover is. I’m also proud of how our staff remain with us for the long term. To have been with Raven for 20 or 30 years is not uncommon!”

As the company developed further, a decision was made to move to a more sophisticated business management system with integrated accounting. “It wasn’t a given that we would stay with KCS,” remembered Mark, “and we looked at several integrated systems. But one of my colleagues had worked in merchanting, was familiar with K8 and recommended we take a look. We had further expansion plans and it soon became obvious that K8 was a system that could grow with us. And we liked the team at KCS – they were super people!”

Gains and benefits

  • An easy upgrade to K8
  • Minimal training needed for new starters
  • Signature pads are streamlining transactions
  • BI module tracks buying trends and branch performance
  • Stock levels now visible across all six branches
  • Integrated accounting offers customisable views

To find out more about the solutions that we offer, please contact us today.

Read the full story.

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I’m in no doubt that the results of the past five years have been partly attributable to how well we have made use of the system and our partnership with KCS.

- Mark Applebee, Managing Director

 

Automotive Aftermarket

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Brookwells

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Customer: Brookwells

What we did: Implemented K8

Site link: www.brookwell.co.uk

Challenge

Brookwell Supplies Ltd is a family-run business supplying the complete range of Land Rover parts and accessories. The company started trading in 1981, from Bovey Tracey on the edge of Dartmoor, and having secured a contract to supply parts to the Royal Navy in Devonport opened a branch in Plymouth. The company is now the largest independent Land Rover parts supplier in the South West supporting customers in many countries around the world.

Brookwells had reached the point where their computer system was no longer meeting the needs of the business. It lacked functionality, and there was no development strategy. For Brookwells, investing in bespoke work was not an option, and a decision was made to invest in a new system. After a thorough evaluation, K8 was chosen, and with the guidance and support of Kerridge Commercial Systems, the implementation was completed in around three months from server arriving to go live.

Gains and benefits

  • Modern GUI interface ensured fast user acceptance
  • Sales order processing and search facilities – invaluable for customer service
  • Complete parts supersession records – greater control and actions taken on old stock
  • Access to the whole Land Rover database 86,000 parts – maximizes sales opportunities
  • Purchasing tools – easy and flexible to use, save time and support stock optimization
  • Tailored screens to suit operator requirements –improves productivity and operator control
  • Up-to-the-minute information always available e.g. to view orders and profitability

To find out more about the solutions that we offer, please contact us today.

Download a Brochure  

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We were delighted that no bespoke work would be required... really impressed with what K8 does for the business.

- Jeff Dowell, Managing Director

 

Flooring & Surfaces

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Beccles Tile Centre

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Customer: Beccles Tile Centre

What we did: Implemented K8-SBE

Site link: www.becclestilecentre.co.uk

Challenge

Beccles Tile Centre is a family-owned and managed tile, bathroom and contracting services company. Employing around a dozen staff, Beccles Tile Centre offers an extensive range of tiles and bathrooms which are on display in its retail showroom with a 20,000 square foot warehouse nearby.

Before installing K8-SBE, Beccles Tile Centre had been running basic systems which relied heavily on manual processes for quotations, sales, stock control and accounts. Information was lacking in detail; mistakes were often not picked up, processes were inefficient and time-consuming. After reviewing a number of solutions, K8-SBE (Small Business Edition) was selected.

Gains and benefits

  • Processes are fast and effective, makes the best use of everyone’s time
  • Purchasing is fully controlled – reduced risks of errors
  • Stock visibility impressive – better service to customers
  • Information is quickly accessible and accurate – no time spent searching
  • Company is trading more efficiently – less time wasted
  • Margin and profitability monitored – control and reporting supports management needs
  • Integral accounting – instant transaction processing, errors eliminated, cash flow improved
  • Easy management information and reporting – fully supports decision making

To find out more about the solutions that we offer, please contact us today.

Download a Brochure

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The system has ended the paper chase, made it easier to trade, and has put us in a strong position to react quickly to business demands. With Kerridge Commercial Systems and K8 – SBE, this small business will continue to thrive.

- Julie Thurston, Accounts Director

 

Automotive Aftermarket

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Allmakes 4x4

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Customer: Allmakes 4x4

What we did: Implemented K8

Site link: www.allmakes4x4.com

Challenge

Allmakes 4x4 is a leading international trade supplier of Land Rover parts and accessories. Supplying independent specialists for over 30 years, the company can stock every Land Rover part and also offers their exclusive range of ‘Terrafirma’ accessories. Allmakes 4x4 has contracts to supply the British armed forces and agreements with government organizations and NGO’s worldwide. Since implementing K8, the system has helped to streamline business processes and create a more efficient working environment.

Time for Change

Until 2006 Allmakes were using a custom designed system, originally developed in the early 1980’s. Over the years it had been modified and expanded to meet their developing business requirements. However, as Terry Chipperfield explained, “the system just didn’t cope well with many of the things which you would expect in a 21st-century environment. There was no capability for e-business, nor the opportunity for a trade portal. It all worked on the assumption that you had plenty of time between receiving orders and shipping them. Some of the routines on the order processing side were very slow.”

Terry continued, “Also, we were finding it increasingly difficult to get the system supported. We spent time with a Birmingham based software house, to try to bring it up to date, but this proved too difficult. We specified all sorts of aspects that we wanted to see, from improved order processing through to more sophisticated stock control; we spent a lot of time on stock control. Ultimately we decided that we had to change.”

Terry added: “A significant gap in the system’s functionality, for us, was the ability to handle, pack and ship export consignments efficiently. Well over half our business is export. So we sat down with Kerridge CS and developed a suite of programs to meet this requirement. Nine months after seeing the system for the first time, we went live with K8 on 1st October 2006.”

Trading Systems Review

Allmakes carried out a systems review in 2006. Terry explained: “We looked at a number of alternatives, but one of our major UK based customers in Devon had recently launched K8 from Kerridge Commercial Systems (Kerridge CS.) They were very enthusiastic about the software. I spent a day with them, going through the main features. I was impressed with the speed and simplicity of the order processing, and the opportunities that K8 would give us to develop our business. So we started talking to Kerridge CS.”

Online Trading

The Allmakes K8 Web Portal gives their global customer base the ability to access the K8 system in real time. The portal was developed using the standard API’s (Application Programming Interface) supplied by Kerridge CS. The innovative design of the Allmakes K8 Web Portal was developed with their customers’ specific needs in mind; reflecting the particular demands of the industry. Customers from around the world get secure, real time information on pricing, stock availability, order progress, account details, and statements. Most importantly they have the ability to get full product details, including super sessions, and armed with this information they can place orders directly into the Allmakes K8 system.

Allmakes report a significant increase in sales following the launch of their web portal. The largest order handled through the portal had 980 individual lines processed straight into the system without any manual intervention. For Allmakes, it is not just sales, it is also inquiries which are handled over the internet, so the phones are quieter. Staff have more time to give to proactive selling. Internet trading developed with KerridgeCS has given Allmakes a real competitive advantage.

The Business Benefits

Since implementing K8 at Allmakes, it has helped to streamline business processes and create a more efficient working environment. Terry explains “We particularly like K8’s ability to switch from one process to another very quickly, and the fact that we can access all sorts of information and history, concurrently. We were particularly anxious to start trading over the internet. The tools to do this are provided as standard within K8.” Terry continues: “We also like the comfort that we feel, being with a major provider, who will continue to invest in the development of the product and its support.”

Gains and benefits

  • Streamlined processes
  • More efficient working
  • More proactive selling
  • Fast access to information
  • Better customer service
  • Internet trading capability
  • Significant increase in sales
  • Secure supplier partnership
  • A system for their future

To find out more about the solutions that we offer, please contact us today.

Download a Brochure  

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K8 has provided the means to bring our business forward into the second decade of the 21st century and beyond.

- Terry Chipperfield, Director

 

Lumber, Building & Roofing

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Barlow’s Woodyard

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Customer: Barlow’s Woodyard

What we did: Implemented K8

Site link: www.barlowswoodyard.co.uk

Challenge

Barlow’s Woodyard specializes in supplying high-quality lumber products. It's branches in Newbury and Witney stock a huge range of fencing, gates, decking and garden features, many of which are machined or manufactured in the company’s own workshops.

Martha Barlow, an ancestor of the current owner, Peter Barlow, established the company in 1867. “Most of our business is repeat business or comes from customer referrals,” said Peter. “We focus on quality and our products are built to last.”

Until 2008, the company used a basic accounting package, but as the business grew, it became essential to control stock more accurately and, in particular, for the sales team at one branch to see what stock was held at the other. “We looked at several systems,” Peter remembered, “and were impressed by the quality of the KCS sales person as well as the functionality of the system. He took the time to answer all our questions and showed us everything we needed to know. Together the price, the product and the sales pitch nailed it!

“The immediate benefits we saw were at the trade counter. It’s a far better environment for our customers now, and it has made life easier for us. We can instantly tell customers if what they want is in stock and the way K8 handles inter-branch transfers is brilliant – we simply process the sale and let the customer know when he can expect the stock to come in.”

Gains and benefits

  • Full visibility of stock held across both branches
  • Enhanced customer service at the trade counter
  • Seamless processing of inter-branch transfers and specials
  • Highly accurate sales forecasting
  • Tighter margin control
  • All the team can now price up works orders
  • Quick and easy import of supplier price lists
  • Real time overview of business performance at any time

ASL Case Study

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The main benefit of using K8 is that I always know where we are – all the business information I need is at my fingertips. I really can’t fault it.

- Peter Barlow, Managing Director, Barlow’s Woodyard

 

Lumber, Building & Roofing

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Builders Supplies (West Coast)

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Customer: Builders Supplies (West Coast)

What we did: Implemented K8

Site link: www.bswc.biz

Challenge

Builders Supplies (West Coast) Ltd, are a successful, independent, heavyside builders’ merchant, with depots in Fleetwood, Cleveleys, Preston and Morecambe with plumbing and heating products available in Fleetwood. The company prides itself on excellent customer service levels and high stock availability.

Builders Supplies (West Coast) realized the significance of investing in a new computer system; such a project was also going to be something of a culture change for the company. The requirements were for a supplier who understood the industry, a system that would be fully maintained and progressed with an upgrade path and a total ‘one-stop’ services solution. Having evaluated several contenders, a short list was identified and detailed reviews were conducted. Ultimately, only Kerridge Commercial Systems met the criteria and an order was placed for K8. Among the deciding factors were the company’s excellent customer relationships.

Gains and benefits

  • Consistent and accurate purchasing and pricing – save time and money
  • Purchase orders directly placed by fax – more efficient, less paper handling
  • Order Margin Review tools – protect trading profitability
  • Daily management and accounting information has improved cash flow
  • Tighter stock control and PPI – faster more accurate stock checks
  • Automatic invoice matching – saves time, reduces risk of errors
  • Smooth implementation as other branches have been opened up
  • K8 is intuitive – 1 hour to train staff to use SOP
  • An effective framework to highlight management action areas
  • Opportunities to extend system use and improve the investment value

To find out more about the solutions that we offer, please contact us today.

Download a Brochure

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Kerridge Commercial Systems portrays itself as a professional, forward-thinking company. It is an organization of substance and integrity whom we consider to be a key partner for our future growth.

- Peter Worthington, Managing Director

 

Lumber, Building & Roofing

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House of Goodness

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Customer: House of Goodness Group

What we did: Upgraded K8

Challenge

A Kerridge Commercial Systems (KCS) customer since 1989, House of Goodness Group has progressively moved its systems forward with new software releases and additional applications. Having evaluated its requirements in conjunction with the K8 development roadmap, House of Goodness made the decision to upgrade to the latest release – K8 Babbage.

An effective platform

A diverse group, with businesses ranging from health food and leisure, builders’ merchants and heating supplies, House of Goodness harness K8’s multi-company flexibility with centralized financial control. Structured to support the group’s Christian ethos, K8 runs on a single platform with minor business configuration differences to ensure consistency and conformity.

Forward thinking

The group recognized the opportunities and benefits of making the move to K8 Babbage. Not least of which the system’s incremental structure, specifically designed to simplify the process of implementing future releases. Assessing the group’s strategic requirements, the upgrade was also positive from an investment perspective Nick Porter, IT Manager, said: “The browser client in particular; being able to access the system from mobile devices will save time and effort for our warehouse staff. The latest Web Builder integration – enhanced in this release, is set to further our online trading channel initiatives. In terms of specifics, improvements in direct debit collection processes will save us around 15 hours per month and foreign exchange payments will be easier to manage. Overall, K8 Babbage is also stricter in terms of financial disciplines.”

Planning and preparation

Finance Director, Hilary Oldham said: “For our diverse group, systems integration is fundamental, and that’s where K8 scores highest. The system works well across multiple sites and being able to have role-based user workplaces accommodates our range of businesses very well. For basic practicalities, such as document scanning, K8 makes it easy for anyone to view delivery notes and invoices. This is enormously beneficial, saving us time and therefore cost.” The company said that its main objective is to improve efficiency – being able to access key information using K8 is a major contributor for processes to run more smoothly. “We also want to encourage more TBS customers to use our online facilities, said Nick.

Integration is key

Finance Director, Hilary Oldham said: “For our diverse group, systems integration is fundamental and that’s where K8 scores highest. The system works well across multiple sites and being able to have role-based user workplaces accommodates our range of businesses very well. For basic practicalities, such as document scanning, K8 makes it easy for anyone to view delivery notes and invoices. This is enormously beneficial, saving us time and therefore cost.” The company said that its main objective is to improve efficiency – being able to access key information using K8 is a major contributor for processes to run more smoothly. “We also want to encourage more TBS customers to use our online facilities, said Nick.

As a business for which flexibility and tight control are essential, House of Goodness is focused on getting the most from K8. The system also helps the group to deliver a quality customer service and adhere to its Christian ethos.

House of Goodness profile

The group’s businesses comprise Good Timber, Good Welding and Fabrications, Goodness Foods, HDA Architecture, New Creation Farm, Skaino Services, TBS Building Supplies and White & Bishop. All employees are members of the Jesus Fellowship – the group’s origins were to provide employment for community members, extending to support its property and other assets.

Gains and benefits

  • Flexible and adaptable for diverse group
  • Integrated trading and financial controls
  • Tailored user workplace facility
  • Fast query resolution
  • True thin client deployment

Results

  • Successful upgrade to latest K8
  • Multiple incremental enhancements
  • Minimal user training requirements
  • Browser client accessibility
  • Direct debit collection savings
  • Easier foreign exchange payments
  • A platform for further upgrades

To find out more about the solutions that we offer, please contact us today.

Download a Brochure

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The browser client in particular; being able to access the system from mobile devices will save time and effort for our warehouse staff. The latest Web Builder integration – enhanced in this release, is set to further our online trading channel initiatives. In terms of specifics, improvements in direct debit collection processes will save us around 15 hours per month and foreign exchange payments will be easier to manage. Overall, K8 Babbage is also stricter in terms of financial disciplines.

- Nick Porter, IT Manager

 

Flooring & Surfaces

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Ceramic Tile Warehouse

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Customer: Ceramic Tile Warehouse

What we did: Implemented Revision 7

Site link: ceramictilewarehouse.co.uk

Challenge

Established in 1994, Ceramic Tile Warehouse is one of the UK’s largest and most successful independent tile retailers. The family-run firm offers an extensive range of ceramic wall and floor tiles, sourced from all over the world. Ceramic Tile Warehouse sells directly to the public from its 10,000 square foot warehouse with over a million tiles in stock.

After several years of trading, Ceramic Tile Warehouse had reached the point where it is predominantly manual sales and purchasing systems were completely inadequate. Although the company had no IT experience or in-house resources, a new computer system was required. With some professional help brought into the company and having investigated its capabilities, the Revision 7 solution was chosen and deployed on an ASP hosted server platform. A relatively small amount of customization was required to suit the company’s specific needs – this was easily accommodated.

Gains and benefits

  • Internet-based deployment - staff focus on what they do best
  • More time available to look after customers – a higher standard of service
  • Warehouse processes easier, more efficient and fully controlled
  • Seamless sales to warehouse interaction speeds up transaction processing
  • Learning curve shallower than expected – system intuitive and easy to use
  • Satisfied customers and satisfied staff – a better position for all
  • Return on investment generated from the start
  • Opportunities for the company to grow with the system

To find out more about the solutions that we offer, please contact us today.

Download a Brochure

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The system has transformed the business. We began to see improvements in the warehouse as soon as the system went live.

- Clive Blythe, Managing Director

 

Electrical Wholesalers

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Norbain

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Customer: Norbain

What we did: Implemented OneOffice

Site link: www.norbain.com

Challenge

Norbain SD is one of Europe’s most successful distributors of CCTV, IP video, access control and intruder detection equipment. Based in Reading, the company employs around 300 staff throughout the UK in its sales offices and at a distribution center in Manchester. Each year, Norbain SD distributes products into more than 70 countries across five continents.

Following the completion of a strategic planning process, Norbain SD identified the need to improve its warehousing and delivery functions - the hub of its business. Doing so would enable the company to achieve its current and future targets, and to meet the anticipated increased demand for high-level logistics. Norbain SD required a supply chain management system manage its stock and customer demands efficiently, and be flexible enough to support future opportunities.

Gains and benefits

  • Greater efficiency in its business processes has enabled headcount to be maintained while increasing its turnover by 30 to 40 per cent
  • By integrating with courier systems, orders can be taken much later in the day and still maintain a same-day service – a real competitive advantage
  • Staff can focus more time on supporting customers and meeting their requirements - a real plus for customer retention in a competitive market
  • Product returns handled more efficiently – including collection arrangements and credit note issues
  • Significant capacity gains as a result of efficient use of IT across all supply chain processes – including stock planning

To find out more about the solutions that we offer, please contact us today.

Download a Brochure

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We attribute a considerable amount of Norbain’s business success to its use of IT.

- Alun John, Managing Director

 

Plumbers Suppliers

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Express Plumbing Supplies (EPS)

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Customer: Express Plumbing Supplies (EPS)

What we did: Implemented K8

Site link: www.exps.co.uk

Challenge

Established in 2003, Express Plumbing Supplies began life as a small, single branch bathroom and heating supplier, based in Barrow-In-Furness, with four employees. The company has grown to become one of the largest independent bathroom, heating, drainage, and renewal suppliers in the north west of England, with four branches stocking several thousand products.

By 2004, the company’s basic trading system was proving inadequate for an ambitious company. The search was on for a system more suited to the task, with the necessary flexibility and scalability. Express Plumbing Supplies needed a systems partner who understood the business with proven knowledge and a track record of experience. K8 was chosen. And the company began to enjoy the system’s benefits immediately.

Gains and benefits

  • Fast sales order processing – gives good services to customers, supported by accurate information
  • Quotations produced effortlessly – good for customers, speed means better chance of an order
  • Easy and quick to use purchase control tools – optimize stock levels with visibility of pipeline
  • Integral accounting functionality – the financial position tightly controlled, cash flow improved
  • Management information –‘at the fingertips’ supports planning and decision making
  • Central control - cross-branch visibility and inter-branch trading easily processed
  • Excellent support and system maintenance – gives re-assurance and future roadmap
  • Opportunities to introduce additional applications

To find out more about the solutions that we offer, please contact us today.

Download a Brochure

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Migrating to K8 was one of the best business decisions I have ever made – the positive difference to the company has been phenomenal.

- Ashley Wilson, Managing Director

 

Retailers

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Bearing Man

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Customer: Bearing Man

What we did: Implemented K8

Site link: www.bmgworld.net

Challenge

Bearing Man, a bearing shop, opened in Durban in 1974 and gradually expanded its service and product offerings to include more than just bearings - a range of globally recognized brands of engineering products and components. The company, which now has more than 100 branches in South Africa, acquired Fenner Power Transmission distribution 1998, Invicta Bearings in 2000, Springset in 2004 and Oscillating Systems Technology in 2005. In addition to South Africa, Bearing Man operates in Namibia, Swaziland, Zambia, Botswana, and Mozambique.

The company’s legacy systems were reaching the end of their life, and with the onset of systems with graphical user interfaces, Bearing Man created a Request for Proposal for a replacement system. Following extensive evaluation and consideration for the project management, implementation and support, K8 was chosen. The new system, for a business of 1,000 users, in 105 branches, handling over 8,000 sales orders per day, went live on 1st August 2005.

Gains and benefits

  • Improved functionality – processes faster and more efficient
  • International trading capability – vital for company development
  • Modern look and feel ‘GUI’ – easy and intuitive to use and minimal training
  • A solid, scalable platform for the future
  • Excellent user acceptance – strong staff ownership of ‘their’ new system
  • A stable, secure supplier to support the future of the company

To find out more about the solutions that we offer, please contact us today.

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The level of user acceptance has been tremendous and the new technology positively embraced.

- Abe Bekker, ICT Director

 

Retailers

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Virgin Mobile

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Customer: Virgin Mobile

What we did: Implemented OneOffice

Site link: www.virginmedia.com

Challenge

Virgin Media is the first provider of all four broadband, TV, mobile phone and home phone services in the UK. The company operates the most popular virtual mobile network in the UK which, when launched, was the world’s first such mobile phone service. It is also one of the UK’s largest fixed-line home phone providers.

When Virgin set its sights on the mobile phone market, it knew it had to take a radically different approach from everyone else. The company set out to sell phones through all the different channels simultaneously. It meant having a back office system, linked to all sales channels, which would provide consistent stock control data, order processing, and delivery. Irrespective how people contacted Virgin Mobile, they would get up-to-minute information and spot-on service.

Gains and benefits

  • Call-handling and website integration supports delivery of consistent, high levels of service
  • Automatic order processing for payment authorizations, stock, and despatch – fast and effective
  • Integration with carrier system for full logistics support and tracking
  • Activity levels easily monitored and managed – enabling timely and appropriate actions to be taken
  • Full product return processes – collection through to quality and re-sell – smooth and cost-effective
  • Robust and scalable to handle high transaction volumes – fully supports business model

To find out more about the solutions that we offer, please contact us today.

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A tall order to do all the things we wanted, but so far it has delivered.

- Andrew Ralston, Customer Relationship Director

 

Distributors

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Alfred Franks and Bartlett

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Customer: Alfred Franks and Bartlett

What we did: Implemented K8

Site link: www.afb.co.uk

Challenge

Established in 1918, Alfred Franks and Bartlett (AFB) were one of the first to establish a Far East import business. From its 100,000 sq ft. warehouse in St Albans, the company supplies UK retailers in the department store, fashion, homeware, discount, supermarket, health and beauty sectors. AFB also distribute internationally to Europe, Asia, and the Middle East. More than just an importer distributor, the company has its own design, brand licensing and QA functions.

AFB needed an integrated system that could work out all the complex costing involved with importing and landing goods. The old system also lacked the full stock control and sales information that the company required. Products can take up to a month to arrive, and it was increasingly vital to have accurate, timely information on their location down to the last unit.

Gains and benefits

  • Ability to work out true landed costs – ensures accurate pricing and good management information
  • Strong sales order processing, invoicing and accounting functions – greater efficiency in every area
  • Stock management improved by at least 50%
  • Full stock visibility – enables more informed purchasing decisions
  • Customer service levels up by at least 50% - means more satisfied customers and repeat business
  • Integrated fax capability saves time and effort, and a good customer/supplier service
  • Opportunities to extend system use - for example, EDI capabilities – greater efficiencies

To find out more about the solutions that we offer, please contact us today.

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I estimate stock management and customer service levels have shown at least a 50% improvement.

- Paul Candy, Finance Director

 

Plumbers Suppliers

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Ferroli

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Customer: Ferroli

What we did: Implemented K8

Site link: www.ferroli.co.uk

Challenge

Italian-based Ferroli was established in 1958, manufacturing and supplying natural gas fueled boilers. The company now has more than 2,800 staff, and sells more than two million boilers a year, in addition to other heating, air conditioning, and electrical products. In 1997, Ferroli opened its own UK distribution facility to serve its national and independent customers.

In 2001, the management team agreed that the existing computer system’s issues and inadequacies had to be addressed and a replacement system was required. Following an assessment of the options available Kerridge Commercial Systems Revision 7 solution was chosen. The decision was supported by the strength of past experience and performance of the company’s products. Just two years later, in September 2003, Ferroli moved to K8 and more recently upgraded to K8.07.

Gains and benefits

  • Opportunities to introduce best practice processes – for greater business efficiency
  • Warehouse Management streamlined processes, saves time and effort
  • Hand-held terminals – save time and resource – reduced need to use fixed point workstations
  • Access to future system releases – improves the quality of the product
  • Re-assurance of progressive product development roadmap
  • K8 - an excellent long-term investment for the company
  • Partner support helps improve productivity and generate additional cost savings

To find out more about the solutions that we offer, please contact us today.

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K8 has provided us with an excellent platform on which to grow our business. The Warehouse Management module, now part of the standard product, has dramatically increased efficiency.

- Phil Seal, IT Manager

 

Kitchen & Bathroom

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Davroc

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Customer: Davroc

What we did: Implemented Print Manager

Site link: www.davroc.co.uk

Challenge

Davroc is a growing, family-run supplier of products to bathroom retailers. Forward-thinking, the company focusses on quality classic design and manufacturing. Davroc sources its products from across Europe from the finest quality suppliers. As an employer, the company promotes a very strong and traditional people-centric culture.

Before implementing Print Manager, Davroc had 20+ dot matrix printers, a high capacity laser printer, and numerous fax machines. The dot matrix printers were costly to run, time-consuming to un-jam and periodically needed replacement. Furthermore, they used task-specific, preprinted forms, each of which needed to be designed, printed, stored and replenished. Preprinted forms are not visually modern or professional and if changes are required the whole cycle has to start all over again – often with inevitable wastage.

Gains and benefits

  • Substantial, tangible, immediate cost savings
  • Dramatic reduction in the number of printers
  • No need for pre-printed forms – only plain paper
  • Storage space freed up – used for a more valuable purpose
  • Form changes made ‘on the system’ quickly and easily
  • Laser-produced forms - a professional presentation
  • Forms easily personalized for specific tasks or events
  • Output, e.g. print sequence order to suit business processes
  • Online archive of actual documents produced – original attributes preserved
  • Print directed to any location or fax output

To find out more about the solutions that we offer, please contact us today.

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The savings from Print Manager were immediate, around $14,000 annually, and we have reduced the number of printers in the company by 70%. Removing boxes of stationery has enabled us to convert space into a meeting room.

- Paul Mitchell, IT Manager

 

 

FUSION19 Customer Conference Video

Customer Conference 2019 Video

FUSION19 was full of networking, learning opportunities and fun with our North America customers.