News

TTA to host business insight

Kerridge Commercial Systems (KCS) is holding a tailored Business Insight Open Day, for the tile and KBB industries, at The Tile Association in Stone, Staffordshire. The event will take place on Thursday 26 November and is free to attend. As well as exploring a raft of IT-related issues, the program will also feature renowned industry speakers and presentations from leading tile businesses. The morning itinerary will conclude with a QA session and a networking lunch.

In response to industry feedback, key discussion areas on the day will include Online trading – double your floor space and footfall; Social media - the business version; and Customer value vs. discounting – getting to know your customer through CRM.

KCS is a key IT supplier to the tile and KBB industries. Tile customers include Beccles Tile Centre, Ceramic Tile Warehouse, European Heritage and Tileflair.

Bolt and Nut Centre

Bolt & Nut Centre, owned by Brandon and Daphne Fisher is headquartered in Pietermaritzburg, the capital city of Kwa-Zulu Natal. They have branches in Port Shepstone and Johannesburg and specialize in supplying tools, bolts, washers, anchors, chemicals, and abrasives.

Bolt & Nut Centre have over 7000 line items and are Pietermaritzburg’s largest and most comprehensive stockists of fasteners. They supply to the Construction, Engineering, Motor, Electrical and Farming industries as well as to small enterprises, Home DIY enthusiasts, and hobbyists.

Mr & Mrs. Fisher first spoke to Kerridge Commercial Systems (KCS) back in 2014 and at the time decided to investigate other cheaper solutions in SA, but they soon realized K8 is the correct ERP to grow their business, so they signed up and are now part of the KCS family.

Bolt & Nut Centre is currently using a system with separate servers in each location. Consolidation of data is a manual and time-consuming process, often resulting in inaccurate financial figures. The KCS award winning K8 product will be implemented on a central server, providing live sales data that can be easily consolidated to give an accurate view of the status of all aspects of the trade and finance areas of the operation.

They have signed up for a SAAS solution, hosted at the KCS data center and will be going live on the latest version of the K8 software; Babbage named after the “father” of computers Charles Babbage.

Brandon Fisher, Owner of Bolt & Nut Centre, said: “We decided to go with K8, as we need the correct system to handle our future growth plans. We are planning to open more branches in all provinces in SA, so having a central, tried and tested solution with consolidated visibility across all branches is very important for us.”

Des Nangle, Managing Director of KCS SA, said: “I am very pleased that Bolt and Nut Centre have re-evaluated our K8 proposition, and I am confident that they will realize a return on investment soon after going live. Our hosting SAAS option provides a transparent cost model for growing companies, and is also indicative of our faith in the K8 product in a market where revenues are dependent on having customers stay on your platform for longer.”

Company History

Bolt and Nut Centre was purchased in 1987 by Ted and Louisa Nutting who built the business from humble beginnings into the strong and successful business it is today. They achieved this success by offering clients good honest service that they could depend on. Ted’s philosophy was to always put the customer first and deliver fast friendly service to every customer, no matter how big or small their purchase.

This dedication to superior service has become the trademark of Bolt and Nut Centre.

Today the company is owned by Brandon and Daphne Fisher. They purchased the business in 2011 and have continued Ted and Louisa’s tradition of service excellence.

“We’ve been in the industry for over 25 years we have very good relations with a considerable number of suppliers and our staff have the technical expertise to correctly advise our clients on their requirements.”

www.boltandnut.co.za

Welcome Dancik International

July 23, 2015: Today Kerridge Commercial Systems (KCS) a global company headquartered in the UK, has reached an agreement to acquire Dancik International, a US headquartered company, and its successful suite of products. This acquisition is a key strategic investment for KCS and a welcome development for Dancik, as together, the two companies will form one of the strongest ERP offerings for the distributive trades.

Currently, KCS offer the market-leading and award-winning K8 ERP system underpinning over 700 distributive trade customers worldwide, including builders’ merchants, automotive parts distributors, food wholesalers, electrical distributors and many other distribution verticals. Dancik International have a suite of products including their Dancik Enterprise System (DES) with Navigator, an ERP solution for the flooring, tile, stone and home décor industries.

Going forward, KCS will be promoting both their existing products and the Dancik product range, each targeted at their core vertical markets, in line with the group strategy of providing deep domain expertise and fit. The acquisition of Dancik also provides an exciting platform for the launch of K8 into the US and Canadian markets.

Speaking about the acquisition, Ian Bendelow, CEO of KCS commented “This is a key strategic acquisition for us. It immediately gives us a presence in the North American market and a platform for growth in this important region. Dancik aligns with our successful business strategy of focusing on trading and business management solutions for the distributive trades, including wholesalers, distributors, retailers, merchants, and resellers. Fundamentally both Dancik and KCS offer customers value by bringing functionally rich solutions that are vertically focused to the needs of our customer; continuous development that is highly responsive to our customers evolving market; and our people who have deep knowledge of our customer’s vertical market. Dancik and KCS are a great match.”

Mitch Dancik, Chairman of Dancik International, commented “The acquisition by KCS brings together two great companies with the desire to deliver focused solutions to the distribution market. The combined resources of the two companies will provide a critical mass for us growing sales and market share of all our products. We are also really pleased to have found a company with matching values and the same level of ambition.”

Dancik International will operate as an independent business unit of Kerridge Commercial Systems and will retain its name, although with a new brand to emphasize the synergy with KCS.

For more information, please visit our websites: www.kerridgecs.com and www.dancik.com

Or contact: marketing@kerridgecs.com

Download Press Release

Two day conference provided great insights to Kerridge Commercial Systems Customers

The 2015 Kerridge Commercial Systems (KCS) Customer Conference provided delegates with a diverse and stimulating program covering the latest in the company’s software solutions and more. With briefings and presentations on a range of the latest products and service initiatives, the conference focussed on how KCS customers could add value to their businesses using IT, both strategically and tactically. The company’s technology partners were well represented in the partners’ lounge with the opportunity to meet Cognito, GenerateUK Digital Marketing, Interoute, The Logic Group, OCSL, Oracle and PHD Mail.

The highlight of the conference - a two day event for the first time, was the introduction of the latest K8 release – named K8 Babbage. Delegates also learned more about Web Builder – the company’s integrated electronic trading application.

Company updates

Some significant developments in the company’s support and training provisions were announced.

In particular, COO Alan Cross said that his team will be focusing more on reducing the need for customers to make support calls. “We are confident that by working together, a combination of training and extending knowledge, our customers will not only be able to gain more value from their systems but also make fewer support calls.”

Mike Beech, Product Marketing Director, brought delegates up to date with the work of the Customer Advisory Board. Introduced in 2014, the CAB has already proved to be a valuable resource in delivering ideas and specific user requirements into the product development cycle.

The first day’s opening session also included a review of the technologies that support KCS’s cloud and hosting services. A growth area for the business with an increasing number of customers making the switch away from on premise servers. Being able to more focus on the business – means less time spent on system management.

Ready for the future

Tom Richardson, Product Manager, introduced K8 Babbage to the conference. Continuing K8’s progressive and evolutionary path, this latest version has been enhanced in several key areas. Consolidating a number of previous releases, over 180 enhancements have been made in a program that has involved over 1,800 QA tests and checks. Notable changes include browser client functionality – enabling specific inquiry functions to be accessed via any device on the move. An improved hire management application has been introduced, together with superior graph and charting capabilities, and additional facilities to handle returns and tools to streamline user management. An integral part of the Babbage program, KCS has introduced a number of tools to help customers upgrade to this latest release – notably from K8.07 and K8.09 platforms.

Customer insights

Automotive parts distributor FPS (fpsdistribution.com), a KCS customer since the early 1990’s, implemented K8 Babbage in February and became the first customer to go live on the release. Jonathan Eden, Head of Business Systems at FPS, presented the upgrade experience: how the project was initiated, the rationale behind it and the process through to go live which involved 380 users across 20 branches. In a breakout session on day two, Jonathan and the KCS FPS project manager explained the process in detail and how teams from both companies delivered a successful project.

Continuing the customer experience theme, now a regular conference feature, Stuart Baker, Training and Implementation Manager for SIG, talked about the implementation of K8 as a new user. Focussing on the K8 Delivery Management applications, Stuart explained how installing K8 needs to be a change management exercise. He referred to the importance of taking people on the journey, appreciating the impact of the process and system has on all stakeholders. Guest speaker for the evening reception and dinner was a best-selling author, presenter and business guru Geoff Burch. Entertaining and thought-provoking, Geoff delivered an informed perspective on topics drawn from his considerable international experience, with a focus on customer service and managing the overall customer experience.

Engaging Breakout Sessions

Day two of the conference comprised a program of break-out sessions which ensured that the event truly had something for everyone. There was more detail about K8 Babbage – including the financial suite. Delegates could also take onboard the latest K8 developments in reporting, data warehousing, business intelligence, rebates and special pricing facilities. Web Builder, the integrated ecommerce application, was covered by Lawsons’ (lawsons.co.uk) own implementation experience and a technical overview by KCS specialists. A meet the ‘K8 Experts’ group, representing all key areas of the system, was on hand to talk about any specific issues or concerns on a one-to-one basis. A series of sessions, delivered by KCS partners, briefed delegates on WAN solutions, SEO, ecommerce, mobile proof of delivery and EFT systems.

The conference also embraced the needs of customers from the manufacturing and field engineering sectors. The K8 Enterprise solution, which is used in a wide range of diverse industries, featured in a series of sessions focussing on business intelligence, call logging and its field service mobile app. Customer experiences covered shop floor data capture, workflow management, dashboard facilities and ecommerce functionality.

Summing up, CEO Ian Bendelow said, “Our annual customer conference has become a flagship event in our calendar. Each year, we strive to make the event as beneficial as we possibly can, not only for our customers but also our technology partners who play a key role in meeting our customers’ ever-changing requirements. Much more than an opportunity to share how we are investing in products and services for the future, bringing everyone together also creates a stimulating environment. Open discussion leads to ideas being generated which is exciting and rewarding for everyone.”

Putting ERP software to the test

On Thursday, April 16, Kerridge Commercial Systems (KCS) were attending the annual NMBS exhibition at the Ricoh Arena in Coventry.

The biggest and best NMBS exhibition yet, the venue was buzzing and no more so than on the KCS stand where we were running "The Great K8 Order Challenge”. The task was simple – raise and complete a 4-line cash sale as quickly as you can on K8. The prize – a magnum of Moët & Chandon champagne for the fastest time on the day.

The competition was fierce from the start with various people setting fastest times, before Jamie Paradise topped the leader board with 29.6 seconds – the best in the morning. This was then eclipsed by Glen Selfe (Plumb-IT) with 25.9 seconds, a time that stayed at the top of the board until Phil Smith (Embrass Peerless) put in the best time yet. It looked like Phil was going to take the champagne until Steph Smith (Primaflow) managed to take the lead with an amazing 19.9 seconds – the first to crack under 5 seconds per line.

Not to be beaten (obviously a champagne fan) Phil returned and clocked an outstanding 17.6 seconds on his second attempt, a time that proved to be unbeatable! Well done Phil – the worthy winner of our first K8 Order Challenge.

Most of the competitors had never used K8 before and our winner, Phil Smith, was also a novice – testament to the ease of use and lightning speed of our Sales Order Processing software for trade businesses.

If you think you can do better, come along to our Customer Conference (LINK) where we will be running the competition again. Alternatively, send us a video-clip of you taking a 4 line order on K8, and we will award prizes for the quickest and funniest and will post a few on to our YouTube channel (marketing@kerridgecs.com) . If you are doing your own order lines – only one can be scanned (too easy otherwise), so at least three items need to be found and keyed in.

We will look forward to seeing your video clips or seeing you in person at the next Great K8 Order Challenge!

Supporting multi-branches a key factor for selection

Braytons supplies their products across South Africa and also to neighboring countries. Their product range includes roof trusses, laminated beams, and structural timber. Their services include plotting full-scale drawings for contractors using Braytons; onsite visits and site measurements; and sales and delivery of their products.

Bradley and Clayton Tiley, Directors of Braytons Timbers, said: “We could not support the multi-branch scenario on our current system, nor could the system cater for the volume of transactions we have to process on a daily basis. K8 offered us a great solution to manage all our needs going forward, specifically the multi-branch functionality.”

Des Nangle, Managing Director of Kerridge Commercial Systems (KCS) SA, commented: “K8 has been the choice of software for many lumber merchants, with key functionality like stock by tally specification and tally length in meters, centimeters or millimeters, the key to the successful running of a lumber yard. We are very pleased to have Braytons Timbers join our timber customer base, and we are confident that K8 will support their current and future business aspirations.”

The installation will be a SaaS setup with 30 users.

The project will start with the first installation at Braytons’ Johannesburg branch and will be quickly followed by the Dundee branch, KZN.

Pupkewitz MegaBuild is one of Southern Africa’s largest and most professionally run building and hardware supply operations. They service their customers through a chain of owned branches, multiple depots, and franchises. They have been a leading supplier of building goods since 1925.

Megabuild operates 16 branches across Namibia. The latest branch was opened in December 2014, in Windhoek in the Grove Mall. This branch is a retail focussed outlet, where the other operations are more trade and contractor based. The new retail store will act as a proof of concept and the blueprint used to enhance their overall retail offering. This model will be rolled out to other branches to extend the retail focus of those branches.

The new store required 50 additional K8 users to their current complement of 320. The system is hosted at SALT, a Kerridge Commercial Systems partner data-centre based in Windhoek, and will be managed remotely by KCS Managed Services.

This is one of the largest hardware retail stores in Namibia with 6,000 m² (66 0000 ft²) covered space and a 6000 m² yard. The store features 19 till points with advanced bi-optical scanning technology as well as Point of Sale pole displays and automated flip lid cash drawers. Also, electronic shelf “talkers” have been installed, each with an interface to K8, to automatically update selling prices.

Megabuild has been a KCS customer since 1998. KCS also recently implemented K8 at their sister company, Megatech, a reseller and distributor of electrical products.

Danie Du Toit, Financial Director, Megabuild said: “Rolling out K8 for the new store was easy and cost effective. We have been using K8 for 17 years now, and the K8 software is key to our growth”.

Des Nangle, Managing Director of KCS South Africa, said: “Pupkewitz Megabuild has been a long-standing customer of KCS and I have really enjoyed working in partnership with them, and watching how their business grew. K8 is a very scalable and flexible product, proven with the ease with which Megabuild has been able to roll out K8 to their retail store, where speed is of the essence. K8’s ability to simultaneously process many POS transactions live to General Ledger is a key benefit for this environment.”

Your business, your way.

Kerridge Commercial Systems Brand Update

As a successful company, with a strong reputation for technical expertise and a team committed to excellent customer service, Kerridge Commercial Systems (KCS) has a bright future. However, we thought our brand was not reflecting our ambition, our innovation or our desire to deliver market-leading products to our forward-thinking customers in the distributive trades. So we have made a few changes, starting with the website (www.kerridgecs.com).

Our dynamic new look and feel is designed to position us for continued explosive growth and worldwide expansion. Our new visual identity and brand language have been created to underline our position as the market-leading ERP solution provider for distributive trades.

Our Mission

Our brand story starts with our mission and the four cornerstones of our value proposition - to help our customers ‘source effectively, stock efficiently, sell profitably, and service competitively’. These four areas are embodied in our new logo – the smooth, magenta diamond with four parallel, stylized ‘S’s, perfectly synchronized with each other – as you would expect from an integrated, full-featured ERP solution designed specifically for the distributive trades.

Our Customers

Our star-studded customer references cover all verticals in the wholesale and retail markets, and our flexibility and innovation enable us to partner customers for the long-term. We continue to deliver solutions to customers large and small across the distribution chain, including distributors, wholesalers, merchants, resellers, and retailers. We have ensured that customers were consulted in developing our new brand and have been the first to see the new look & feel.

Our Company

The growth and success of our company – past, present, and future – relies on our market-leading products, specialized services and support, dynamic team, and a network of partners. We continue to innovate and look to add increasing value to our customers and wanted to ensure this was reflected with a modern look. For example, we are using a new typeface, Aguda, that conveys dynamism, modernity, and clarity, with smooth, rounded forms that echo our logo.

Our Expertise

Our technical experts, immersed in the distributive trades for over 35 years, are thought leaders in developing technology for this sector. This ensures our innovative products meet our customers’ needs – now and in the future. The distinctive magenta color is retained and emphasized, tying our past to our future, and setting us apart from the competition in this market.

While our strategy stays the same, the new look and feel reflect our dynamism and commitment to stay at the forefront of IT for the distributive trades. Our mission to help our customers source, stock, sell and service is embodied in our new logo, and we continue to focus on innovating and delivering market-leading ERP solutions built for the distributive trades – only now we are reflecting this with a dynamic, modern brand!

April 9, 2015: Auto Express, a relatively new business based in Gabarone, Botswana are distributors of automotive parts. The proprietors were previously directors in a large automotive parts distributor that implemented an alternative ERP System throughout their business.

Discussing their decision to choose K8 to support their new business, Mitul Patel, Auto Express Director said: “I was looking for a direct sales and support model, and we did not want the implementation allocated to a partner. Our previous system had 3rd party custom developed software for key modules like POS, Stock Management, and Financial Reporting. We opted to go for Kerridge based on their success with Motovac, EuroCar Parts (UK) and the largest Hardware trading businesses here in Botswana”.

K8 offered Auto Express a fully integrated solution with one price per user that included all modules. Furthermore, Mr. Patel found that the consultants provided by the incumbent did not have industry knowledge. “I felt that money was wasted having to teach the implementation partner about the terminology of my business and industry, that I thought they would have knowledge of.”

Des Nangle, Managing Director of Kerridge Commercial Systems, South Africa, commented: “The automotive aftermarket parts sector is a key growth area for our K8 Product, and this is a significant deal as it strengthens our opportunities with tier one prospects in South Africa. Some of the UK’s largest part resellers have standardized on K8. We are very pleased that Auto Express have entered into this partnership with us.”

Auto Express will go live with four branches and 30 users.

K8 will most likely be rolled out next year to the retail stores initially. A key K8 differentiator was the powerful search functionality, which will make it easy for branch staff to find products, in a market sector with many product alternatives and successors.

April 7, 2015 - Oracle today recognized Kerridge Commercial Systems (KCS) with it's 2015 Oracle Excellence Award for Oracle ISV Partner of the Year – UK. KCS is a Gold level member of Oracle PartnerNetwork (OPN).

The Oracle Excellence Awards for Specialized Partner of the Year - UK encourages innovation by OPN members, who use Oracle's products and technology to create value for customers. The award reflects KCS’ success in adopting OPN’s Specialized approach which is aimed at enabling partners to establish industry recognition by following a formal process to become Specialized in key Oracle solution areas.

KCS was presented the 2015 Oracle Excellence Award for Oracle ISV Partner of the Year– UK for demonstrating excellence in Oracle enterprise resource planning (ERP) solutions for the Distributive Trades. KCS delivered K8, a market-leading ERP solution based on Oracle technology and focused on meeting the needs of distributors, wholesalers, retailers, and merchants. By using Oracle Database and Oracle Linux, K8 is scalable from 1 or 2 users to many thousands and can provide business resilience with Oracle’s replication and failover solutions.

Ian Bendelow, CEO of KCS received the award “We are delighted to be recognized by Oracle for our innovation in Oracle ERP for distribution market. With K8, our distribution customers get a functionally rich, fully integrated business system and, through the use of Oracle technology, one that scales and performs among the highest levels, providing an enterprise-class solution no matter the customer’s size. We constantly review our customers’ ever growing needs and believe Oracle products can offer a true business advantage to them.”

“KCS has demonstrated an outstanding level of innovation in delivering proven, Oracle-based solutions that solve our joint customers' most critical business challenges,” said Will O’Brien, Vice President, Alliances, and Channels, UK and Ireland. “We congratulate KCS in achieving the 2015 Oracle Excellence Award for Oracle ISV Partner of the Year – UK. This achievement is a testament to their dedication to excellence and to providing customers solutions and services that drive real business value and results.”

Trans Natal Glass is a long standing third generation family business established in 1964 and is better known to their customers as the Glass Factory. They specialize in the distribution of décor, glassware and gifting with a small percentage of manufacturing in the form of decorative glass cutting.

Trans Natal Glass is South Africa’s premier glassware and home décor distributor. They import and wholesale an array of glassware and décor pieces, and are well-known for their collection of Somerset Crystal Glassware. Their range of over 2500 products includes drinking glasses, tumblers, bowls, platters, vases, candle holders, decorative items, containers, bottles and much more to suit all needs and tastes.

Trading is at the heart of the business as they import and distribute to major retailers and a large number of gift shops, interior decorators, and event management businesses, they also export to neighboring countries. They have a walk through showroom for the general public, which has 4 POS terminals.

Craig Birnie, Managing Director of Trans Natal Glass, says: “I have identified functionality such as import costing, two stage receipting and advanced sales capability as key differentiating factors from other systems I have reviewed.”

Des Nangle, Managing Director of Kerridge Commercial Systems, South Africa, commented: “We are delighted to be working with Trans Natal Glass, Krugersdorp, although we have a large footprint in distribution, it is great to sign up a niche customer. Our software is geared for supporting the seasonal and fashion led forecasting that drives the buying patterns in this sector, we are pleased to have them on board.”

Established in 1936, Johannesburg-based Transtool are in the tool distribution and wholesale market sector. They stock leading tool brands and are the sole agents in South Africa, exclusively importing and distributing Forge Hand Tools and DIY Products. Their main focus is the wholesale industry.

Before selecting and implementing K8, TransTool consulted various other companies in their industry sector for advice on ERP software providers and soon concluded that K8 was the market leader. After reviewing their options, TransTool migrated away from their AS400 platform and opted for a full SAAS option, hosted at Teraco. TransTool went live with their K8 solution in the first week of March 2015.

TransTool opted to implement the standard K8 functionality as this best met their company needs - they had no complex financial requirements in terms of buying from their suppliers; no uplifts in purchasing; or discount terms in selling. TransTool have adopted the K8 processes as they essentially run their business by “keeping it simple.” They were most impressed with the fact that the implementation would require no customizations or modifications in order to fit their business. The Kerridge Commercial Systems (KCS) Go-Live team and consultants did create a number of specific reports, but this was the limit of what was needed to tailor K8 for TransTool.

Chris Beedle, Managing Director of TransTool, says: “We were looking to upgrade our old out of date software package and noticed that more than a few of our suppliers and customers were using K8. We looked into it, and when we met with them we were very impressed with what we saw and even more impressed that we did not have to deal with greedy and pushy third party re-sellers, we dealt directly with KCS.”

“The KCS consultants were extremely professional, diligent and patient with us, which resulted in our Go-Live going super smoothly with basically zero issues. The process was made so easy thanks to the whole team at KCS and their efforts.”

Woodie’s DIY Ltd, operating from 37 locations across Ireland, have signed up to implement K8 software across their branches to simplify and move business processes forward. The K8 system will be used to manage quoting, selling, deposit taking and placing orders with suppliers for their Kitchen Sales.

The challenge for Woodie’s in the past was the ability to easily produce quotations based on the CAD drawings. These drawings could also be amended between quotation and sale, and re-quotes would be required – K8 is able to accommodate these changes and also ensures that Woodie’s would only be quoting on active components from their suppliers. Kerridge Commercial Systems (KCS)’s track record in Kitchen Sales and the ability of K8 to interface with many CAD Solutions allows for amended quotations to be created at the click of a button from the revised drawings.

Once a sale is made, the latest iteration of the quotation is simply converted to a sale which triggers a Purchase Note to be sent to their supplier, who can then commence planning. Deposit payments are also tracked against the order so that customers who wish to pay over a period of time can be tracked in real time.

Project Leader from Woodie’s, Gavin Lambkin said: “We look forward to partnering with KCS as they bring a wealth of experience and expertise to help us grow our kitchens and bathroom business.”

The key to the selection of K8 was in some part due to KCS’ experience with other companies, both inside and outside of The Grafton Group, where we have a proven track record in both, kitchen sales and wider joinery markets. The fact that K8 will also sit alongside the existing POS system and that there will be minimal if any impact on that system was also very important to Woodie’s.

Ian Bendelow, CEO of KCS added: “We are delighted that Woodie’s have selected K8 and we look forward to expanding our relationship with The Grafton Group even further as we roll out this project. Our software is designed to work in complex environments, where it is not a typical 'box-shift' operation and has been part of the attraction for numerous customers over the past 12 years since its launch.”

Dear Customer,

We would like to make you aware of some important changes that HMRC has announced with regard to the calculation and payment of VAT on Prompt Payment Discounts (PPDs). These changes will impact all suppliers who offer and all customers who receive PPDs, where an invoice is issued. (A PPD is often referred to as a settlement discount.)

Effective from 1st April 2015, suppliers must account for VAT on PPD’s in the amount they actually receive and customers may recover the amount of VAT on PPD that is actually taken in the payment to the supplier. Adjustments will need to be made at the point of payment to reflect the new VAT calculation methodology.

Further details on the changes coming into effect can be can be found on the HMRC’s website.

To support the regulative change, you will need to make an update to your system. However, what update(s) you will need and how these are applied will depend on whether or not you use settlement discounts (PPDs) and whether you are using non-standard invoice formats and customized reports for VAT analysis purposes.

If this impacts you, please e-mail us on VATsupport.k8.uk@kerridgecs.com stating whether you issue or receive PPDs. Once we receive your e-mail, we will get back in touch with a specific action plan for you that covers both the version of the software you are on and also the changes needed to comply with the new HMRC rulings that impact you. KCS PSG consultancy team can be contacted to make changes to non-standard stationery and/or reports. Should you wish to use this service, please advise as part of your response.

If this raises any questions, please do not hesitate to contact us through the email address below.

Best regards,

Kerridge Commercial Systems Ltd.

Email: VATsupport.k8.uk@kerridgecs.com

We are pleased to announce that Marshall's Industrial Ltd, based in Wallingford, Oxfordshire, have placed an order for a seven user K8 system. This is a family run business that sells engine parts and engines, specifically for industrial use.

Robert Marshall, of Marshall's Industrial Ltd, commented: “I was running with two separate systems for my business with one for the warehouse and accounts and another for CRM and QM. This disjointed solution was not working for me.

I needed one system to provide a joined up solution for the company. Having looked at many systems, I chose Kerridge Commercial Systems because they offered an ERP solution with a measured and well-practiced plan for implementation of the K8 system that offered the right flexibility for our varied business sectors and the ability to grow with us.”

Pimlico Plumbing & Heating Merchants making full use of IT

February 5, 2015: London-based, Pimlico Plumbing & Heating Merchants (Pimlico), which has only been trading since October 1st, is reporting that their K8 system is proving to be an invaluable tool for their growing business. Going live with K8 on the same day the company opened its doors, Pimlico has had full control of purchasing, stock, sales processing and finances from the start. Using K8, the company has been able to concentrate on delivering a high-quality service to its customers

Samm Mullins, Director, said, “Although we considered other suppliers, K8 was recommended to us, and in fact, one of our staff had previously used the system which made it an easy decision. The challenge for Kerridge CS and our new team was that all system preparations and set-up had to be completed in record time. There was a lot of pressure with so much going on getting the business ready – everything had to move quickly. I was very impressed by the hard work and flexibility of the Kerridge CS team, having a system live within four weeks from start to finish and ready for the shop opening was quite an achievement.”

Pimlico serves two customer channels; providing purchasing, stock and supply services for its own, Pimlico Plumbers operation and also supplying independent plumbers and heating engineers across London. Having considerable trade experience and expertise already in place, the new company is using K8 to help maintain the correct breadth and depth of stock to suit customer demands. “Although a little daunting to begin with – we are plumbers not computer experts - we soon became comfortable with K8; it is a very capable, easy-to-use and forgiving system. In this business, our customers do not have time to spare and time is money. They know exactly what they want, and with K8, we can serve them quickly over the counter or with a van delivery. Equally, the system makes it very easy to monitor our profitability and our cash position, and if we do spot something that doesn’t look right, K8 gives us the answer with minimum of effort.”

Ian Bendelow, Kerridge Commercial Systems CEO said, “We were tasked to meet a very demanding timeframe for Pimlico, but with excellent team work by everyone involved, the system went live on schedule. It is great that the company’s K8 system is performing well, delivering value and benefits that are so important, especially for a new enterprise. We wish Samm and his team every success.”

February 11, 2015: Ndlovu Fencing, trading as Stafix Electric Fence Centres, is the Southern African distributor and importer of the international Stafix and JVA range of electric fencing energizers and components. They also supply Roboguard and CP PLUS CCTV products and accessories as well as gate and garage door automation systems.

Stafix MD, Shaun Williamson, says “Stafix started in the 90’s, but the CEO Maurice Williamson introduced high-powered electric fencing to the Southern African market in the 70’s. With many years of in-field practical experience and technical knowledge in the erection and installation of electric fences, automatic gate motors, and intercom systems, Stafix now provides customers with all the necessary products, equipment, service, and advice that they require for their installation needs in the Agricultural, Wildlife and Security fencing sectors.”

Stafix selected the K8 ERP solution from Kerridge Commercial Systems (KCS) to support their business and provide a firm foundation for their continued growth. The initial rollout of K8 will be for 60 users for the Central South African based branches. Phase 2 will follow in the Southern regions, adding another 60 users to the system and includes the manufacturing arm of the business. This will bring the total branches to approximately 20. K8’s comprehensive functionality including offline tills, central forecasting, and data warehousing, helped secure the deal over competitor offerings.

K8 will be replacing a system which the client has outgrown and found lacking in inter-branch functionality, sales order and stock visibility as well as finance requirements for global credit control and consolidation. Furthermore, K8 will help the business to improve their supply chain and control margins.

KCS South Africa Managing Director, Des Nangle, says, “We are very pleased to welcome Stafix to the growing number of multi-branch distributors who use K8 on a daily basis for accurate stock and financial information. These customers rely heavily on Kerridge Commercial Systems to supply and support business critical technology. Stafix is a prestigious organization, and we are looking forward to a long and mutually beneficial partnership”.

Stafix Financial Director, Mrs. Heidi Williamson, commented “K8 is a well-recognised solution in South Africa, and is well known for its trading and distribution functionality.

With Stafix continuing to grow we need to have a successful ERP partner to grow with us. Data integrity is a vital part of any business today, so it is very important to choose the correct ERP solution.”

Contact us: info@k8.co.za

Leading synthetic lawn supplier to implement new fully integrated system

January 14, 2015: ArtificialGrass.com has signed an order for an 18 user K8 system. Set to replace the Rutland-based company’s existing systems, K8 will provide ArtificialGrass.com with wide-ranging benefits; notably to support continued expansion into the builders’ merchant sector. K8 will be deployed on a hosted, cloud-based platform, enabling the company to develop its trading activities, without the day-to-day system management and maintenance overhead.

Pete Toghill, ArtificialGrass.com, Commercial Director said, “Our existing systems have served us well, but the business has grown significantly, and together with the lack of integration and management reporting constraints, meant that it was time to invest in our IT platform.” ArtificialGrass.com put a number of leading systems through a rigorous selection process before making the final decision. “We chose K8 for the system’s intuitive user functionality, together with Kerridge Commercial Systems’ strengths, particularly the company’s resources, technical competencies and proven reputation.”

With the project schedule for K8 in place, Kerridge CS and ArtificialGrass.com are now working together on preparing the system’s implementation. Workshop sessions covering areas such as warehouse management and finance will ensure that K8 processes are delivered to secure the maximum benefit for the company. “K8’s management information dashboards will make it considerably easier to see how the business is performing and to anticipate any risks. In overall terms, we can be much more proactive. With the K8 Web Builder application, our customers will have 24/7 online access to make inquiries, order stock and review their accounts. K8 Works Order and delivery management applications will also be valuable for us”, said Pete.

Ian Bendelow, Kerridge Commercial Systems, CEO, said, “We welcome ArtificialGrass.com and their choice of K8 to support their business. We are ready to help them achieve their operational and strategic requirements, particularly in the development of customer service processes, management controls, and reporting.”

Pete Toghill concluded, “Unquestionably, K8 offers us considerable opportunities, will streamline our trading processes and make it much easier for our customers to do business with us. There’s great buy-in from our staff and, as we operate without dedicated in-house IT resources, in choosing Kerridge Commercial Systems, we have a long term partner to support us.”

January 12, 2015: TBS Building Supplies, the Daventry-based builders’ merchants, has launched a new, fully integrated online trading system. The Kerridge Commercial Systems Web Builder platform, an integral part of the class-leading K8 system used by TBS, means that customers are now able to look up product information, place orders and view account information on a 24/7 basis.

Nick Porter, IT Manager, said, “This has been a strategic project for the company and a major step forward compared with our previous offering. As a major part of the new TBS website, our customers now have comprehensive catalog access, real time inquiry and purchasing facilities. Although we believe it is important to maintain traditional contact telephone and counter services, we recognize that a growing number of our customers want to transact at a time and place when it is convenient for them. Whether PC, tablet or smartphone, we expect online trading volumes to increase.”

The TBS project involved some special developments within the Web Builder application suite, notably to provide postcode specific delivery costs to fit the company’s business model and operational requirements. With the initial roll-out for TBS online trading focussing on trade account customers, there are plans to extend the facilities to non-account customers, credit card payment facilities and then on to serving retail customers in due course. “We see this as an evolutionary process, and we will develop services to suit customer demands,” said Nick.

Kerridge Commercial Systems, CEO, Ian Bendelow, said, “We are delighted that TBS has chosen K8 Web Builder – it is clearly set to play a key role in developing their business and meeting customer requirements. Web Builder certainly has the potential to help our customers to grow their sales volumes and to do so cost effectively. As well as providing the end customer with facilities that are becoming increasingly commonplace, online trading also means improved efficiencies and time-saving opportunities for merchants and distributors.”

November 21, 2014: Kerridge Commercial Systems (KCS) are pleased to announce that they are sponsoring Jeremy Webb and his team, who are planning to row across the Atlantic in a world record-breaking time. Jeremy, former KCS staff member and former employee of RGB Ltd, a long-standing KCS customer, will be crossing the Atlantic in the “The Toby Wallace” as part of a seven man crew in aid of the North Devon Hospice. “The Toby Wallace” and the “Oystershack” will be going head to head across the Atlantic to try and break the world record for a grueling 32-day crossing, starting from the Canary Islands and ending in Barbados.

The crew have arrived in Puerto de Mogan (the Canary Islands) where the race begins, to start their preparation. In 30 degree heat, they suffered some logistical problems with engines and trailers, which were soon fixed, and have since spent a few days putting hand lines and finishing touches to the boats before heading out for some trial rows and trimming the boat. They are now down to a seven man and five man crew (from 8 and 6) due to late health problems.

Jeremy and Oliver (another crew member) had the task of packing the food onto the boat. They had 588 bags of freeze dried meals (3 each per day) 196 snack packs and 294 protein drinks, to last them throughout the voyage. While they were hard at work doing that, the rest of the team were checking the electrics and painting blades.

The “Toby Wallace” and “Oystershack” crews are on standby to leave Puerto de Mogan on Sunday 23rd November. They are monitoring the weather system closely to ensure a safe departure. While they are on standby, they have been doing plenty of safety drills, on water training and getting used to life onboard as this will be their home for the next month or so.

Ali Hunt, North Devon Hospice’s Head of Fundraising, said that Jeremy’s journey would be something very special: “I was blown away when Jeremy told me he was going to be rowing across the Atlantic, but the fact that he is also attempting to break the world record is just amazing. While it is sure to be grueling, it will also be the experience of a lifetime. We are so thrilled that he is choosing to raise money for North Devon Hospice. Without support like this, we would not be able to provide our care to local people affected by cancer and other life-limiting illnesses.”

KCS are pleased to be able to support such a challenging task and a worthy cause. We wish both crews good luck and a safe and exciting journey. We will keep you up to date on their progress!

For more information or to donate, click here.

Evergreens UK, the country’s largest stockist of artificial grass, have placed an 18 user order for K8. Evergreen sell their products through a mixture of distributors and licensees around the UK as well as through independent merchants. Other brands within the company include Lazy Lawn and Artificial Grass UK. Evergreens also install their ‘fake’ grass at numerous high profile events around the world.

The artificial grass supplier chose K8 due to the breadth of functionality in one single integrated product, where e-commerce, works order, delivery management, and business intelligence modules, amongst others, are paramount to business success.

To find out more about Evergreens UK, visit their website.

November 10, 2014: Kerridge Commercial Systems announces that Leamington Electrical Distributors (LED) has implemented a cloud-based K8 solution. The system went live shortly after the new business opened for trading in September. K8 applications that are proving particularly beneficial to LED include fully integrated stock control, sales, purchasing, accounts, and management tools.

LED Manager, Jim Knight, said, “We needed a system that would help us to run the business efficiently from day one and to support future growth. Although we considered other systems, K8 offered all the functionality we needed as standard. There were no optional extras or hidden costs. With a business such as ours, maintaining a close watch on profit margins is essential, and K8 gives us the detail with every transaction. Up to the minute stock, cash, debtor and creditor positions are at our fingertips. Our customers do not have to wait at the counter for an invoice or delivery note. For us, K8 is quick, efficient and intuitive to operate, and the service from Kerridge Commercial Systems has been excellent from the first contact.”

Ian Bendelow, Kerridge Commercial Systems CEO, commented, “We are delighted that LED has chosen K8 for their new business. It is clear that the system is already helping with their buying and selling processes, as well as monitoring business performance. Having chosen the cloud deployment, the LED team can focus on operational priorities, without the day-to-day concerns of looking after a computer system. We look forward to a long and successful partnership with LED.”

September 22, 2014: Drakewoods is a family orientated, owner-managed business that prides itself in the strong principles of honesty, integrity and service excellence. By buying directly from the manufacturer and selling to the end user, Drakewoods is able to cut out the costs associated with the ‘middleman.'

Drakewoods is an official distributor of most well-known tool brands, including Gedore, Bosch, Metabo, Makita, Somta, FEW, Lasher and Irwin Record, to name a few. Their customer base is extensive and covers various sectors including manufacturing, motor, agriculture, shipping, and petrochemical. Drakewoods also have a waste management business, E-Waste Africa, that offers corporate and government institutions a number of options for lamp waste disposal: onsite storage, collection, crushing and their specialty, lamp recycling.

Discussing their decision to choose K8 to underpin their future business, Thilen Naidoo, Managing Director of Drakewoods, said, “We were looking for a system that performed well on the trade counter, was easy for the user to adopt and also offered a comprehensive, integrated environment right through to the General Ledger. Other items that we found attractive were K8’s standard functionality that manages Buy-Outs and Special Buy-Outs which forms a significant part of our business. The system’s stock management system and the various statuses that can be tracked on products, such as reserved stock and products awaiting delivery, will certainly add value to our business. The Kerridge Commercial Systems team demonstrated from the start their familiarity and experience in the industry, and we hope to draw on this in the future.”

Des Nangle, Managing Director of Kerridge Commercial Systems, South Africa, commented, “We are delighted to be working with Drakewoods Pietermaritzburg, with its rich history and vast experience in this market sector. They join a growing number of like-minded businesses using the K8 system, and we welcome them to the K8 community.”

Jane Furse Building Supplies approaches ten years of success founded upon K8 software

August 13, 2014: A growing business in the Limpopo Province of South Africa took a big step forward in 2005 when they decided to migrate to K8. Jane Furse Building Supplies, an Essential Hardware store in the rural town Jane Furse, used K8 to evolve from a trade counter store to a self-service retail environment and has since continued to grow.

Business owner Muneer Essa, a man with vision, realized that they need a software program to assist with the various aspects of building and maintaining a successful operation. In the case of Jane Furse Building Supplies, an efficient, user-friendly stock control system was of utmost importance.

“Our employees are all from the rural areas surrounding the town. This means that they do not have the same exposure to information technology like their counterparts in the cities. Thus we needed a simple yet effective program,” says Mr. Essa.

After investigating several options, Kerridge Commercial Systems’ product, K8, came out tops. “We started off with just ten users and have grown to over 60 users. K8 has made a huge and positive difference to the way we do business,” says Mr. Essa.

“We serve the distribution trade and retail industries. When Mr. Essa approached us to assist in moving his business into the future, we gladly accepted. By implementing K8, Jane Furse Building Supplies can forecast more accurately, enable a reduced stock holding and ultimately gain greater control of their business. Jane Furse Building Supplies is a great example of the scalability of K8, and they are now able to compete with the big names in this industry,” says Eugene Vreugde, a Kerridge Commercial Systems sales executive.

Today Jane Furse Building Supplies is the biggest seller of cement and water tanks for a single store in South Africa. “We are the only hardware store serving the Sekhukhune rural district. The nearest big town, Polokwane, is some 150km from where we are situated. People living and earning good salaries in the cities, send money home to their families in our area. They build the most beautiful houses, and need us to supply them with building material,” says Mr. Essa. “We rely heavily on K8 to keep our stock updated in order to supply the right product, on time, which is key to our success.”

July 16, 2014: Since their inception in 1997, DAR Automotive has been a reputable supplier of world-class brands in industrial and automotive engineering components.

The company has 3D design, project management, and drafting capabilities; it always strives to offer their clients cost savings and value engineering. DAR Automotive Director, Yolande Roy, said on the new partnership “We found the K8 system to be user-friendly and together with Kerridge Commercial Systems (KCS)’s flexibility in structuring a cost-effective proposal, that made sense to both DAR and KCS, made our ERP selection even easier.” DAR Automotive also supplies world-class brands in industrial as well as a range of automotive glass, lamps, body panels, propeller shafts, brake parts, gaskets, radiators & fans, tensioners, CV joints & shafts, engine valves, electric fuel pumps, clutch kits and suspension parts.

“K8’s rich trading, as well as specific functionality in associated, alternative and super product sessions, provided a great value proposition. Their understanding of our business made it easy for us to choose K8 over the competition,” added Yolande.

Des Nangle, Managing Director, commented: “Kerridge Commercial Systems has a great record in supporting suppliers of automotive parts, our flagship product K8 has rich functionality and the ability to scale to the future growth requirements that DAR aspire to. They had the choice to use the system the parent company has standardized but chose to implement K8. We are pleased to have them join the large user base we have in South Africa.”

Long established oil business invests in market-leading K8 software

March 26, 2014: Shrewsbury-based Morris Lubricants, has placed an order for a 50 user K8 solution from Kerridge Commercial Systems. K8, which is a leading, fully integrated package for the distribution sector, is scheduled to go live at Morris Lubricants later this year. One of the key requirements for the company is to use K8 to improve its warehouse operation which currently processes around 40,000 orders annually.

Neil Taylor, Morris Lubricants IT manager, said, “Our existing system has served us very well for many years – it is reliable and robust, but technology has moved on. It was clear that newer applications could deliver significant additional benefits to the company. Although we looked at some ‘stand-alone’ products, we had to consider our future requirements as a whole. After a detailed review of its integrated capabilities, K8, our systems partner’s premier solution, was, without a doubt, the right choice for our business. K8 will give us advanced, integrated capabilities in key areas such as warehouse management – including barcode scanning, use of hand-held terminals and customer relationship management tools. We will also gain powerful business intelligence and more sophisticated, real-time reporting facilities. Regarding specifics, full product traceability is now a key requirement for our type of business and K8’s integrated tools handle those needs very well.”

Morris Lubricants will be working very closely with Kerridge Commercial Systems throughout the project. Teams from both companies will ensure that the transfer of business processes is completed smoothly and successfully, with user training being a major component. “Introducing K8 will act as a catalyst for introducing process improvements, and we are very enthusiastic about making the system work as efficiently as possible for us.”

Ian Bendelow, Chief Executive Officer at Kerridge Commercial Systems, said, “Morris Lubricants took a very professional approach with this project. They not only spent time evaluating how K8 would benefit their business but also ensured that the management commitment and user support would be in place to achieve a successful implementation. We are very pleased that Morris Lubricants have chosen to renew their investment in our products and look forward to seeing the company putting K8 to work for them.”

Program centered on customer engagement, training, and product developments

The 2014 Kerridge Commercial Systems customer conference, which was held recently in Daventry, introduced delegates to the company’s product roadmap for the coming year. The wide-ranging program also covered many recent developments and highlighted how Kerridge CS is expanding its resource and service capabilities to meet changing customer demands.

Ian Bendelow, CEO, said, “Our annual conference showcases how we are striving to progress our product and service capabilities. Equally, it is about spending quality time with our customers, exchanging views and generating ideas. However, perhaps the event’s most valuable purpose is to remind us about the importance of understanding and responding to our customers’ requirements and new technologies. We were also delighted that once again, a number of our solution partners were able to attend and demonstrate their latest offerings.”

The bigger economic picture

In welcoming Tanya Beckett as conference guest speaker, Sales, and Marketing Director, Duncan Smillie, commented, that although the past few years have been particularly challenging on the economic front, the situation now is much more encouraging. “We invited Tanya to the conference to talk about how the recession and financial crisis came about. More importantly, we also asked her to give her impression of where things are now headed.” Covering interest rates, inflation, bond investments, and trade patterns, Tanya’s clear and well-informed presentation reminded delegates about the bigger economic picture, with anecdotal references in a session that was both enjoyable and thought provoking.

New developments, enhancements and cloud solutions

Conference delegates, representing many distributive trades, manufacturing and service sectors, were introduced to system developments and enhancements across the Kerridge CS product groups. Presentations covered the latest equipment hire, field service, delivery management and centralized purchasing applications. K8’s capability to support pan-European trading also featured. Martin Turbitt, Chief Technical Officer, provided a comprehensive review of the company’s cloud solutions and introduced the cost saving, technical and operational benefits. He also talked about how Kerridge CS cloud systems could be deployed very quickly and introduced the basic Silver, mid-range Gold and the all –encompassing Platinum service packages. “There are compelling reasons why cloud solutions are proving increasingly popular. With access to 24/7 proactive infrastructure monitoring and system management, customers who choose this route really can spend much more time running their business.”

Users tell their stories

Customer experiences are always a popular part of the conference program and this year was no exception. In some focussed break-out sessions, KPIs reporting, workplace, and dashboard tools were presented from first-hand user perspectives. Delegates from the manufacturing sectors also heard about how shop floor data capture and product configurator tools are proving particularly beneficial. Ecommerce integration for online trading is gaining presence in many sectors and a customer experience, that was covered last year, was brought up to date. A customer’s recent experience of implementing the latest K8 release was explained in clear, ‘as it happened’ style and complemented by an overview of METIS, the Kerridge CS Prince2-based upgrade project management process.

Training and learning counts

User training is unquestionably a major factor in maximizing operational benefits of any business. Not just regarding the pre- and post go-live stages, but also through maintaining an ongoing commitment to training and learning is equally imperative. Trained employees move on; knowledge transfer is easily diluted; new people join and so on. Alan Cross, Kerridge CS Chief Operating Officer, said, “We believe it is more important than ever for us to help our customers maintain a high standard of system skills and knowledge. Training and learning not only improves productivity and morale but also demonstrates commitment, encourages new ideas and process reviews.” Along with an expansion of the company’s team of training consultants, Kerridge CS now offers a broader mix of training provisions. Alongside traditional classroom courses, there are more video-based training tools - which are becoming more sophisticated, and an expanded range of short, bite-sized online courses. ”We will work with each customer, establish the most appropriate program for their business and if needed, can offer specially tailored courses for a particular application.” Alan also told delegates that the company is investing heavily in internal training for its consultants. “Every consultant attends our K8 ‘Boot Camp’.”

Closer engagement – New Customer Advisory Board

Mike Beech, Product Marketing Director, set the scene to expand customer engagement channels and emphasized the importance of more participation and closer working relationships. ”It is essential that we grow our understanding of the business issues that our customers are facing. By asking for more feedback, listening more and inviting ideas much more openly, we can take our product development program to a new level. We want to know about our customers’ real concerns. What’s difficult or too complicated, be it in using the software or off-system processes? How can we make things easier? To make this happen, we are looking to augment the role played by our user groups and are in the process of setting up a Customer Advisory Board. Together with more sector and market research, this combination will help drive our engagement processes and support future phases of product development. I would be delighted to hear from any customer who would like to know more about joining the Customer Advisory Board.” (Please contact mike.beech@kerridgecs.com)

Progressive roadmap and future developments

Wrapping up the main conference’s main session, R&D Director, David Liddle, took delegates through many of the current K8 developments, explaining the benefits and functionality available now and in forthcoming coming releases. He demonstrated the latest Oracle search tools which use ‘fuzzy,' ‘soundex’ and ‘stem’ capabilities and also presented K8’s new integrated ‘High Charts’ presentation format. Returning to cloud technology, the company continues to make progress in delivering K8 via mobile devices. “Meeting our customers changing expectations, the latest release of K8 is available via web browser, with greater device and operating system independence. Using K8, via any smartphone or tablet, be it out on the road, in showrooms or warehouses, is becoming an essential capability that will make a big difference to how our customers use their system,” said David.

Finally, delegates heard about how Kerridge CS is addressing the growth of the 24/7 market place, specifically the new buying and selling channels. “For one thing, it is becoming much less acceptable for user access to be interrupted by ‘after hours,' stand-alone processes and data file updates. We are working on a ‘zero blackout window’ for K8, and although this will be technically challenging to achieve, it will give our customers a true 24/7 trading capability. Couple those developments with K8 online trading portal integration - Amazon and eBay, add social media to the mix and it is clear that we are in a tremendously exciting phase of business IT and process evolution,” said David.

Continuing our partnerships…

Summing up, Ian Bendelow said, “It was great to spend time with our customers, and I very much hope that the conference program helped to stimulate some thoughts and ideas. In the coming 12 months, it would be great to see our customer engagement processes develop – particularly through the Customer Advisory Board. With the new training initiatives, we will be doing all we can to help our customers to expand their system skills and knowledge. And lastly, we will continue to support every customer, work with them in solving business issues and keep our substantial R&D program moving forwards.”

Customers at the forefront for new Devon merchant

March 24, 2014: Customer satisfaction is at the forefront of Rock Trading and Distribution, the new Devon-based distributor that will be opening its doors on Tuesday 1st April. Giving the company the best possible start, it has chosen K8, the market-leading IT system which will go live from day one.

Owned by Rawle, Gammon & Baker Holdings Ltd, Rock Trading, and Distribution will be supplying builders’ merchants and regional developers throughout Devon, Cornwall, and Somerset, with a range that includes engineered wood products manufactured to customer requirements, operating from their base in Umberleigh.

Finance Director Paul Turner said, “At Rock Trading and Distribution, we believe the level of customer service we are able to deliver will be one of the most important aspects of the business. And because of this, we want to ensure we have the right systems in place from the start.

We chose K8 for its powerful, integrated applications and proven reputation. It means that we will be able to manage and develop the business using the system’s sophisticated financial, sales, purchasing and stock control tools. We also believe K8’s works order capabilities will be invaluable and help us to create efficiencies when manufacturing roof trusses, flooring, and I-beams for our customers.”

Rock Trading and Distribution will be growing its merchant and regional developer customer base throughout the West Country, as well as supporting RGB’s business requirements. The new venture is set to increase the group’s buying power, competitive advantage and extend its range of customer services in the builders’ merchant sector.

Ian Bendelow, Chief Executive Officer, Kerridge Commercial Systems, which develops the K8 system commented, “Implementing a new system for a new business is always very exciting for us. In starting with what amounts to a clean sheet, we are working with the Rock team to ensure the system meets their customer-focused requirements as closely as possible, and ready for their opening. We wish the new business every success and look forward to a long and beneficial relationship.”

Kerridge Commercial Systems is pleased to announce the signing of a new 20 user K8 solution with Awesome Tools, a South African distributor. This deal will be hosted at the Teraco Hosting Centre.

Awesome Tools were looking for a new ERP system to replace their old accounts platform. They selected K8 as it was the only integrated, scalable ERP solution that would fully meet their needs for strong and complex trading functionality. The comprehensiveness of K8 also meant that, unlike other offerings, no bespoke development was needed, ensuring that the solution could be installed easily within the requested timeframe.

Awesome Tools have been expanding rapidly and had outgrown their existing system. They needed a new solution that would cater for all aspects of their business and support them in their continued expansion. The prospect of having an ERP system without any new developments meant that K8 could immediately deliver a range of business benefits; notably to drive sales performance as well as improving internal and customer-facing processes and documentation. K8’s Data Warehouse functionality will also enable Awesome Tools to harvest management information to help drive key business decisions.

New management appointment to lead region development

April 25, 2014: Kerridge Commercial Systems today announces the expansion of its business operations in the Benelux region. Focusing on the distributive trades and logistics sectors, the company will target single and multi-location SME businesses to grow the user base for its renowned, integrated K8 system. Available in both Dutch and French languages, K8 is already used by distribution businesses in the Netherlands with support provided by the Kerridge Commercial Systems office in Sliedrecht.

To strengthen the company’s management team and as part of this expansion program, Kerridge Commercial Systems has appointed a new business development manager for Benelux. Michiel Bakker, who joined the company earlier this month, has worked in the ERP systems marketplace for 16 years and returned to Europe from the US a year ago.

Ian Bendelow, Group CEO said, “With his proven capabilities in sales, consulting and project management, Michiel has the qualities that will enable us to progress this important market and maximize the opportunities open to us. We will be looking to grow the team in Sliedrecht over the coming months, particularly in training, consultancy, and support. Michiel’s local knowledge will be invaluable as we progress.”

Michiel Bakker said, “I am delighted to have joined a company that has such a first class product and service portfolio. There’s certainly a great team of people in both the UK and the Netherlands. Already there are some key initiatives to introduce K8 to new customers, and we will also be looking to partner with national trade organizations. The coming months are going to be exciting and challenging as we push ahead with our European plans. I am looking forward to putting K8 on many companies’ system shopping lists.”

Countdown to the 2014 Customer Conference is underway, and we are pleased to announce that experienced business journalist and economist Tanya Beckett will be our guest speaker on the day.

Conference preparations are moving along extremely well, and the program will soon be finalized.

It is also great to report that many of you have already registered - it really helps to have a good idea of numbers as early as possible. If you have not registered yet, please go to our website to book your place.

Our guest speaker at this year’s conference will be Tanya Beckett, respected business journalist and TV broadcaster. Tanya will be talking about the UK business economy, where we have been, where we are and where we are headed. Tanya’s well informed ‘bigger picture’ perspective should prove immensely useful as we come out of the worst recession of our lifetime.

Whether you are coming to your first conference or are an experienced veteran, we are striving to provide you with a worthwhile, enlightening and thought provoking event. There will be something for everyone covering all product platforms. For new users through to those who have amassed years of systems knowledge, our aim is to provide you with ideas and reflections to take away.

New certification strengthens successful long-term relationship

April 16, 2014: Kerridge Commercial Systems is delighted and proud to have gained new certification as an IBM Business Partner. This prestigious status follows successful assessments of staff competencies in the latest IBM Power Series and System X technologies. Business Partner status enables the company to continue installing and supporting IBM equipment; a capability that’s been in place since 1990.

The long term association with IBM is firmly centered on company’s mission to deliver high quality IT solutions. In parallel to advanced, integrated software applications, customers also expect a reliable, proven and technically capable hardware platform. Working with IBM not only ensures that Kerridge Commercial Systems offers what is regarded to be one of the best technologies available but also maintains continuity in expertise and experience to protect customers’ system investments.

CEO Ian Bendelow said, “There is no doubt we have a very successful strategic relationship with IBM. Working with such a premier company over many years has enabled us to meet the requirements of our customers, deliver a high standard support and progress our technology platform in line with new developments. Choosing IBM means peace of mind for customers and a robust position to move their businesses forward. Quite simply, we believe that we offer a winning combination of systems and technology which our customers truly appreciate.”

Kerridge Commercial Systems’ wide-ranging capabilities are also being used to meet the growing demand for system hosting. Hosting is a cost-effective alternative to managing an in-house server, frees up time and resources to focus on operational requirements and business development. Norman Thompson, Head of Technical Services for the group’s KCS Datawright operation, said, “We are now able to host IBM Power servers running AIX as an alternative to Linux-based servers. It is increasingly clear that hosting represents excellent value for money and avoids the need for our customers to maintain in-house IT expertise. Our remote system management service provides a team of skilled technicians available to resolve any issues that may arise.”

Contract signed for new, fully integrated system

April 29, 2014: Kerridge Commercial Systems announces that DBM Group has placed an order for K8 - the market-leading integrated solution widely used by UK builders’ merchants. Kent-based DBM will use their new system to improve business efficiencies, develop customer service capabilities and support future growth. The 26 user K8 system will be implemented across the group which comprises DBM Civils, Discount Builders Merchants, Medway Builders Merchants and One Stop Builders Merchants.

Branch manager Lukha Singh who led the project to choose a new system said, “Our business has grown substantially in recent years, and our existing systems lack the integrated functionality that we now need. K8 will provide us with first class sales, purchasing, stock control and financial tools, reduce paperwork and streamline our processes significantly. Not having to manually cross-check orders with invoices will save a lot of time and much greater visibility of real time information will speed up our sales counter operations.”

DBM Group’s decision to implement the system followed a thorough review of suitable alternatives and ultimately, the choice was between K8 and another leading system. The company chose K8 for its proven, wide-ranging capability and well-established reputation in the builders’ merchant sector. “Knowing that the system is used by many builders’ merchants across the South East is very reassuring. We are confident that K8 will serve us extremely well,” said Lukha.

Major supplier builds for the future with K8

April 23, 2014: Kerridge Commercial Systems announces that Kent-based Gill Aggregates has placed an order for K8, the market-leading integrated solution for the distributive trades. Gill Aggregates required a new system that would enable them to improve business efficiencies, develop customer service capabilities and support future growth.

Director, Harvey Sanger, said, “Our business has grown substantially in recent years. To all intents, our existing systems have reached their end of life and no longer met our more demanding requirements. Principally, K8 will provide us with first class sales, purchasing, stock control and financial tools and streamline our processes. Across the board, the system will enable us to reduce the amount of paperwork that our team have to contend with. Product and transaction data will be much more visible which will enable our staff to speed up sales operations.”

Gill Aggregates decision to implement the system followed a thorough review of alternative solutions and ultimately, the choice was between K8 and another leading system. The company chose K8 for its proven, wide-ranging capability and well-established reputation in the builders’ merchant sector. “Given that the system is used by many builders’ merchants across the South East, gave us that extra degree of reassurance that K8 would serve us well,” said Harvey.

Kerridge Commercial Systems CEO, Ian Bendelow, said, “We are delighted that Gill Aggregates has chosen K8. Our task now is to guide the company through the pre-installation stages and prepare for the go live later this year. We will do all we can to ensure their K8 system is ready to help them achieve maximum value from their investment.”

Specialist hardware supplier goes ahead with K8

Kerridge Commercial Systems are delighted to announce that Drakewoods Pietermaritzburg, a specialist supplier of hardware, engineering, machinery and industrial tools, has decided to place an order for K8. They will be implementing K8.09 for their 15 user branch based in Pietermaritzburg Kwa – Zulu Natal. Drakewoords are the official distributor for many well-known branded tools including Gedore, Bosch, Metabo, Makita, Somta, FEW, Lasher and Irwin Record, to name a few.

The company is owner-managed and family-operated, founded in 1961, Drakewoods quickly established itself as a major player in the industry. Their customer base is extensive and covers various sectors including manufacturing, motor, sugar, agriculture, shipping, and petrochemical. Drakewood has chosen to implement K8 due to its comprehensive trading functionalities and specific features in back-to-back sales. Favorable references from other K8 customers in similar vertical markets similar greatly influenced the buying decision.

For more information, please visit http://www.drakewoods.co.za/

Electrical distributor invests in advanced integrated software

Lockwell Electrical Distributors has signed with Kerridge Commercial Systems for a new, 100 user K8 system for their 19 branch operation. K8, which is used by a number of leading companies in the electrical/electronics sector, will deliver wide-ranging benefits to Lockwell branches and head office operations. K8 was chosen following a detailed review of 20 alternative solutions.

Ian Wright, Lockwell operations director, said, “Our headline objectives were to enhance our business processes, introduce new technologies, and deliver more value and benefits to our customers. Essentially we wanted a system that would ‘future-proof’ the business. From the outset, this was a board level project, during which we discovered the potential of the latest ERP systems. Our decision for K8 was based on two main criteria: Ultimately we could see the system was the best fit for our requirements and secondly, Kerridge Commercial Systems not only had extensive market knowledge but offered us new ideas about how we could take the system forward. We clearly saw how K8 could help us to improve our efficiencies, save time and money. It was the clear choice for us.”

Lockwell took a very measured approach on their journey to choose a new system. Although they recognized the need to replace a text-based system, part of the software and partner selection process had to consider how the implementation would be project managed and achieved successfully. A key requirement from the start will be the integration of supplier price files which will save the branch staff a considerable amount of time and effort, particularly for special order items.

Duncan Smillie, Sales and Marketing Director at Kerridge Commercial Systems said, “To assist Lockwell in their evaluation process, we provided a K8 test system which gave them a first-hand appreciation of the user interface, navigation tools and also introduced the system's flexibility and tailoring. Our discussions also introduced Lockwell to some of the more recent K8 innovations such as website integration and digital signature capture.”

Planning the implementation is now underway in readiness for going live in early 2015. With Lockwell and Kerridge Commercial Systems working closely together, it is a major project that will have an immediate impact on the business. Ian said, “New hosted servers are being installed, and we expect to begin user training in April. Having identified that the whole company will go live at the same time, we will use a ‘train the trainer’ approach to help our staff, along with a number of project champions to support everyone through the coming months. For us, the go live will be a first major milestone, and after that, we will progressively add other K8 applications. We are excited about enhancing the value of this long term investment in our business.”

Newton Abbott company chooses market-leading solution

February 20, 2014: Kerridge Commercial Systems announces that Supa Roofing & Power Tools have signed an order to implement a new, 11 user K8 system. The Newton Abbott company’s existing systems will be replaced by K8’s fully integrated suite of applications which will deliver process improvements across trading, financial and management functions.

Supa Roofing and Power Tools Finance Director, Dennis Waterman, said, ”After using a bespoke, Sage-based package for over 20 years, we have reached the point where our business requirements had changed. A more advanced, functionally-rich system was required to take the business forward and provide our staff with the software they need to do their job more efficiently. We chose Kerridge Commercial Systems primarily because of their reputation as a market-leader in our industry. When we saw K8 demonstrated, it was clear that the system would suit our purposes and help us to enhance our business significantly.”

“We are delighted that Supa Roofing and Power Tools have chosen K8 and look forward to a long and successful relationship with this thriving company. Now working with their team to plan a smooth and successful implementation, we want to ensure that the benefits of using K8 start from day one,” said Kerridge Commercial Systems sales director Duncan Smillie.

March 7, 2014: Kerridge Commercial System South Africa are pleased to announce that Murendi Building Supplies have signed up to go ahead with K8 for their seven branch business and 15 user supplying building materials direct to the public. They are based in the Rural Areas of Limpopo province.

Murendi were looking for a system to manage their 5000+ stock items across their branches. The company’s key requirements were centralized around business management information, stock visibility, forecasting and single customer visibility across the business. K8 ticked all the boxes from reporting to managing stock in multiple locations and managing customer accounts.

Ealing Boards & Timber set to gain from new IT investment

February 19, 2014: Kerridge Commercial Systems announces that Ealing Boards & Timber have placed an order for a five user K8 system for their two branch operation, based in West London. Moving from predominantly manual systems, K8’s principle applications – stock control, sales order processing, purchasing, and financials, will provide the company with much greater control and visibility of business operations.

Jay Pindolia, the sales manager of Ealing Boards & Timber, said, “Before making our decision, we looked at a number of systems and talked to several businesses in our sector about their IT experiences. There was little doubt, that as a class-leading product, K8 is an excellent fit for our requirements. The system will enable us to be much more efficient and give us opportunities to increase our profitability. Coupled with Kerridge Commercial Systems’ reputation for delivering quality support and its commitment to sustained product development, I believe we have made the best selection for the future of our business.”

With preparations already underway, Ealing Boards & Timber’s new, fully integrated system will go live in the spring. “The transition from manual systems to K8 will be fully supported by our consultants. They are ready to use their experience and guide Ealing Boards & Timber through the set-up, training and go-live stages,” said Kerridge Commercial Systems sales and marketing director, Duncan Smillie.

About Ealing Boards & Timber

Established in 1973, the company stocks an extensive range of building supplies. Timber, tools, plumbing, electrical supplies, ironmongery, paints, and work wear are available from its West Ealing base. Ealing Boards & Timber also provides picture framing, glass and timber cutting services to its trade and retail customers.

New 50 user system projected to deliver significant benefits

January 20, 2014: Kerridge Commercial Systems announces that FGF, leading suppliers of insulation products, have placed an order for a 50 user K8 system. K8 is widely regarded as one of the foremost integrated solutions for the distributive trades and is used by many leading companies across multiple sectors. Replacing the company’s existing Strategix* platform, FGF’s K8 system will be deployed at their Birmingham head office, and regional locations in Bristol and Manchester, with a go live scheduled for summer 2011.

FGF’s decision to migrate to K8 from OneOffice was based primarily on the need to modernize the company’s IT systems. The company is seeking to gain the benefits of having more advanced, integrated and ‘competitive edge’ capabilities to meet both current and future business requirements.

Peter Orrell, FGF finance director, said “Given the nature of the project, we took some time evaluating the options and considered a number of ERP systems. Ultimately, we chose K8 for its extensive functionality and proven track record in the sector – a significant number of companies use K8. We were particularly impressed with the system’s ease-of-navigation in areas such as quotations, sales orders, works orders, stock movements and purchasing. Operationally, we are particularly looking forward to exploiting K8’s unique Workplace interface which will provide users with immediate access to role-specific reports and metrics. K8’s development roadmap also gives us the security and peace of mind necessary to support our medium and long term business plans.”

With the initial implementation focusing on core functions and business processes, to include K8’s Works Order Processing application – the company manufactures external cladding which is cut to size for each customer’s order. Future extensions are likely to include extending the use of K8’s powerful Business Intelligence and integrated CRM applications. The introduction of handheld devices for digital signature capture is on the list to further improve business efficiency and customer service.

Duncan Smillie, Kerridge Commercial Systems, sales, and marketing director said “FGF are replacing a system which has served their business very well for many years, but have recognized that it is now time to move on. Before making the decision to implement K8, we worked very closely with FGF’s management team, advising them on the options available and how the migration will be managed. With investments of this nature, it is crucial for everyone to feel reassured that their new system will match the outgoing system’s functionality and more importantly, to understand how its benefits will be achieved.”

As part of the project, Kerridge Commercial Systems are supplying FGF with a new Intel/Oracle server and an additional print server for documentation processing. The new hardware will be fully supported by Kerridge Commercial Systems with an inclusive full-service package.

Delegates enjoy a full and varied program, product and service updates, and more

November 14, 2013: More than 70 delegates attended the 2013 Kerridge Commercial Systems Customer Conference held recently in Muldersdrift, with everyone enjoying an engaging, content rich program. A great networking opportunity and a number of Kerridge Commercial Systems’ business partners also contributed to the event’s success.

Opened by managing director, Des Nangle, who set the scene with a review of the company’s plans and progress in Africa, the presentations then moved into the all-important area of product development. Tony Pey, the UK-based product manager, brought everyone up to speed with a strategic update, delegates then heard about recent functionality changes in K8 including local market specifics.

New integrated system for Dudley-based business

November 11, 2013: Bob Richardson Tools, which also trades online as ToolsToday.co.uk, has placed an order for a 14 user K8 system which is scheduled to go live in February 2014. Based in Dudley, Bob Richardson Tools carries an extensive range of more than 10,000 products from top brands such as Draper, Sealey, Teng, DeWalt, Stihl, and Stanley.

K8 will be used to help the company to achieve greater efficiency and deliver a more professional customer service. Manager Tom Richardson said: “Our current system has become very dated and doesn’t provide us with the fully functional ordering and receipt processes that we require. More importantly, the growth of ToolsToday.co.uk, our online business, has made it imperative for us to have an efficient, integrated trading system that connects our busy website with back office processes.”

Subscription option for the market leading software

We are pleased to announce the immediate availability of the market-leading K8 business management system as a SaaS solution (Software as a Service). With limited up-front capital investment required, the all-inclusive per user/month pricing covers the K8 software and database license, help desk support, system hosting, server capacity and system maintenance.

This subscription-based model is ideal for businesses looking for maximum flexibility in their IT investment strategy. And to protect the business in the event of a major incident, comprehensive disaster recovery services are also part of the K8-SaaS package.

October 4, 2013: South Africa lighting distributor Eurolux, who have used Kerridge Commercial Systems’ K8 fully integrated trading system since 2007, report that around 40% of its sales orders are now being received via EDI (Electronic Data Interchange).

The EDI project first went live in February 2012, and now, more than a year later, eight of Eurolux’s largest customers are submitting their purchase orders directly from their own systems into K8 - a fast, efficient and highly effective process. Unquestionably, the benefits of all-around time savings, reductions in data entry, improved customer service levels and stimulating additional business opportunities mean it is an emphatic win-win position for buyers and sellers alike.

Obeco to implement K8

Sept 25, 2013: Obeco (O. Behrens & Co) one of Namibia’s leading tile, sanitary ware and plumbing supplies distributors, has signed a contract to implement a 55 user K8 system. The decision to invest in K8 will meet Obeco’s primary need for a fully integrated, scalable system to replace their existing ERP platform. The company is looking to K8 to deliver a range of business benefits; notably, an integrated web-based trading facility which will use K8 Web Builder to drive sales activities, as well as improving customer-facing processes and documentation. Obeco will also harness K8’s advanced management information and BI functionality to support key business decisions. The company will use the system to help fulfill strategic growth plans across Namibia.

Sept 23, 2013: We are pleased to announce that David Harrison & Sons, electrical distributors based in Huddersfield, have placed an order for a 14 user K8 system.

The system will go live at their Huddersfield and Halifax branches later this year. K8 will provide the company with modern, integrated functionality, a Windows-style interface, and wide-ranging opportunities to save time and effort in their business processes.

Kooltech moves to K8

July 24, 2013: Kooltech, a leading distributor of air conditioning and refrigeration equipment, has placed an order for a 50 user K8 system for the company’s eight branch operation. K8, the fully integrated system for the distributive trades, is set to help the company develop its competitive position and improve customer service standards.

In addition to K8’s core distribution modules including sales, purchasing, control, and finance, Kooltech will also be implementing WebBuilder, K8’s integrated ecommerce solution.

Delegates enjoy a full and varied program, product and service updates, and more

More than 150 customers and business partners came together on the 12th June for the 2013 Kerridge Commercial Systems Customer Conference held in Daventry. Representing many industry sectors, delegates were treated to a program which was designed, from the outset, to be rich and varied in content and to provide valuable and thought provoking ideas to take away. Among those attending were delegates who had traveled from Ireland, South Africa, and Australia.

Company developments – service and support

CEO Ian Bendelow began the conference with a review of company performance and internal developments. He outlined the growth of the customer base and gave a snapshot of product strategy, including manufacturing and service management systems following last year’s acquisition of Datawright. The program moved on to Alan Cross, chief operating officer, who not only highlighted support team performance over the past 12 months but also introduced a number of new initiatives designed to increase service levels for both new and existing customers - notably an online call progress facility. Alan introduced the latest enhancements to the K Cloud solution and the ability to take delivery of the K8 benefits from the KCS hosting centers. All of which improve still further the already widely adopted K Cloud solution that many clients prefer.

June 5, 2013: Kerridge Commercial Systems announces that ERIKS UK, the leading engineering services provider and industrial distributor, has placed an order for a K8 system which will be implemented across more than 150 locations across the UK.

Brian O’Leary, Management Services Director, said “K8 will strengthen our cohesive approach across the many channels of the company, supporting our network of service centers, repair workshops, distribution centers and core competence centers. The system will also further enhance our ability to deliver operational efficiencies and value to our customers into the future. For ERIKS, having a single platform across all our businesses will create a more complete picture of our customers and how they operate, allowing ERIKS to form deeper and more effective partnerships.”

ERIKS chose K8 having reviewed systems from all of the major ERP providers. The contract for K8 was signed after a lengthy and detailed evaluation process involving multi-disciplined teams from both companies. Before making the decision, a conference room pilot was conducted to ensure that K8 had all the required capability and functionality. It was essential to ensure that K8 delivered the operational performance necessary for a large and diverse, multi-site organization and also that the migration to the new system could be completed in a smooth and seamless process.

May 17, 2013: Kerridge Commercial Systems announces that Elta, the long established automotive bulb, wiper and EMS specialist, is investing in K8 - the market leading, integrated solution for the distributive trades.

The company’s decision was based on a number of key criteria and followed the detailed evaluation of a number of alternative systems.

Ian Hallam, Elta managing director, said, “Our current systems comprise several disparate software platforms which we have now outgrown. For us K8, with its integrated functionality, is a modern, well-proven system, with an excellent reputation. Across its range of capabilities, there is considerable potential to help us take the business forward, particularly in warehouse and customer relationship management areas. Choosing K8 was made easier because, given the company’s single product strategy, it was important to know that our investment would be focussed on the system’s development program. We will, therefore, benefit from new introductions as K8 progresses.”

The contract for K8 will also include a comprehensive user training program, installation consultancy, and ongoing system support. K8 will be configured for 19 system users, together with eight users in the warehouse operation who will use hand-held devices to process inbound and outbound stock movements, without the need to use a fixed point PC terminal. The system is scheduled to go live at Elta in August.

 

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