ProSales article featuring Alan Cross, KCS EVP for North America

Craig Webb, editor-in-chief of PROSALES, discusses the herculean task of implementing a new ERP system. Alan Cross, KCS EVP for North America was honored to be among the esteemed experts interviewed for this article.

10 Must-Do Tasks When You Install a New Computer System- Here's how to battle this beast of a problem.

By Craig Webb

Hercules knew a thing or two—a dozen, actually—about challenges. The Greeks immortalized him 2,600 years ago with tales of his 12 heroic labors, like cleaning the Augean stables and slaying a hydra that sprouted multiple heads each time one was cut.

LBM executives aren’t Hercules, but they know about herculean tasks. For most dealers, no job takes more out of them and their company than implementing a new computer system. You can sense the fear, frustration, and fatigue as they describe journeys that routinely took two years to complete and threatened to cripple their company along the way. There’s no such thing as a painless system transition, everyone said, but if you strive to do certain things you’ll increase your odds of success.

Click here to read the entire article on the ProSales Magazine website.

Craig Webb is editor-in-chief of REMODELING and PROSALES. Follow him on Twitter at @craiglwebb or @RemodelingMag.


Company Update Video

Alan Cross, KCS Executive Vice President North America, discusses rebranding, growth, and innovation.